Instituting Performance Management System (PMS) is far more serious business. Very often we get queries on PMS on this forum. I have given reply to this post. Click the following link to refer the reply:
Though the heading of the heading is for IT companies, the reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.
Sample KPI and KRA Manual: - If you wish to know the structure of format of the KPI and KRA Manual, then you may click the following link. The Excel Workbook has multiple sheets. Each sheet has KRAs for various functions. Though these are not related to your industry, overall these will give you idea the format, structure and design of the manual.
Videos on PMS: - To clarify on PMS, I have uploaded the following videos:
For further doubts, feel free to contact me.
From India, Bangalore