We are Travel industry leader, Renting of Private cars and commercial vehicles across the India. Our prestigious client based in Bangalore, Hyderabad , Kolkata, Ranchi, Dhanbad, Jamshedpur, Patna. 4 Wheeler India is looking for a highly skilled Service Engineer, to work within our their ever expanding department on a full time basis. This is a brilliant opportunity for the chosen candidate to work in a very modern and luxurious working environment. The successful Service Engineer will be working a 40-hour week with access to onsite.
Key Responsibilities :
Provide Service support for our vehicle
Primary activity Ensure customer satisfaction through effective troubleshooting, repair, and maintenance support of 4wheeler India.
Address customer support issues promptly and professionally.
Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost effective way
Train Drivers And Customers in the appropriate maintenance of systems.
Maximize system performance and minimize downtime
Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking
Expectation to work out of hours within reason.
Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products.
Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers
Demonstration of company’s instruments, software and reagents to customers.
Verify the vehicle related to Mileage, and Engine Efficiency .
Work closely with Tech support and Tech service Teams
Secondary activity :
Support the Sales team with pre- and post- sale technical activities.
Work with Sales on account strategies with Sales Representatives to drive business growth and retention
Support seminars and presentations at customer sites, trade shows and workshops
Support engine mount development
Correlation of reference models
Documentation, communication and presentation to affected areas; meeting facilitation
Good communication and project management skills
Strong ability and desire to work in a global environment
Excellent language skills (English) Skills Preferred:
Experience Required: Fresher Experienced can Apply