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Need advice on osp license for a it product company
Experts i need your expert opinion on the issue i am having now. an it product organization having its headquarter in us has set up its operations in bangalore for "after sales support technical support and customer care services". this has been clearly stated in the "memorandum of association" in the section "objects incidental or ancillary to the attainment of the main objects". now to operate as a technical support center on the products that are developed and sold by this organization does it require an osp license? i have contacted people in a reputed professional services organization in bangalore but i am not getting a clear answer from any of these people. some say osp license is required but some say it is not required. the catch here is if osp license is required the organization has to cough up huge bank deposit as security. as i went through the dot guidelines for the osp license it seems the license is required for the call center. but to my knowledge technical support organization of this product development organization is not a call center though it serves its customers through internet based system. there is no call coming in to this organization from the customers but it is possible that in future the organization can go for a toll free number which then can be used by customers to call to this technical support center. but currently there are no calls coming into this technical support center from any customer from anywhere. so my burning question is after all does this organization require an osp license or any form of license to operate as a technical support center? if yes why and how? i really appreciate your help and suggestions on this. thanks in advance. regards deep
Trying to develop guidelines for hiring training staff for a technical institute
Dear all i am trying to develop guidelines for hiring training staff for a technical institute. i want to create a generalized document that states that the staff who is being hired is an expert in his subject/area and is qualified to perform activities related to design delivery & evaluation of that particular area could be training program assessment etc. this is relatively a new topic for discussion & hence need your support.
Please help to understand the job of technical recruiter
Dear all please help me to understand if an hr professional with non technical bakground like b.sc biology can become a technical recruiter or what are the skill sets one should possess for this. can you please help to know the process of recuitment going on in software organisations. your support in this regard is highly appriciated thanks & regards mona
Technical recruitment
Hi i am working in generalist profile but as an ambition i want to learn all sides of an hr can anyone please help me by telling: how can we do technical recruitment ? eg if we need to find a person for java how can we proceed? if possible please solve my query & also provide me technical jargons so that i can try myself in technical recruitments also. regards monika
Format for a technical/aptitude test
Hi i need some help with regard to a technical or aptitude test used in organizations which can be used for hiring purposes for candidates having less than 3 years of experience. incase if i create some inhouse test for this purpose what would be the reliablity and validity of using such a tool. moreover do organizations create such technical or aptitude tests or procure some standardized instrument becuz most of the organizations in software or bpo have some kind of aptitude/technical test a sample test would be of quite utility coz i undertsand the parameters on which it is to be based upon but do not fully understand how to create it. looking forward for some real help. am quite in desperation. thank you regards pragati
Training for technical staff
Dear all greetings... we are looking up for training of our technical staff to keep them updated on latest technologies and market trends. these people provide support and service to our clients on technical basis. would like to know how much hours of training per month is adequate to keep the persons in line with current development. training can be product based or technology based as well. waiting for expert opinions.