Does your friend work in real estate or infra company?
As far as bribes are concerned, Project Manager (PM) will not be a fool to ask for his cut on phone. Everyone knows that call-recording Apps are available free of cost and his call could get recorded. These things are discussed separately and not even in office.
Contractors deal with whole lot of PMs. In this industry, many persons have their hands deep in jam of corruption. If the contractor has given complaint then possibly he is yet to learn the tricks of his business.
By reading between the lines, I find two possibilities from your post. First one is about the excess percentage that Project Manager (PM) could be demanding and contractor may not be fulfil this excess demand. The second possibility is that the PM could be tough on quality issues. He might have told contractor to do rework at multiple places. This rework might have eroded contractor's profit. Now to settle score, he might have made a complaint against the PM. Tarnishing image of the PM could be one of the ways of taking revenge. Of course, as stated earlier, this is my hypothesis and it may be true or may not be true.
Why contractor did not understand a simple thing that while making complaint, one has to keep ready the evidence? How can he make complaint without evidence?
One of the lines of your post says, "Now, the challenge is, he want to change his employee mindset rather than removing from the company." Who is he? Do you mean employer? If PM is involved in corruption, then how employer can wait for the change of mindset? What is this quixotic decision? It is beyond common man's understanding. For further queries, feel free to contact me.
From India, Bangalore
For any act unworthy of employment, the Employer/Punishing Authority must initiate Disciplinary Action as per the Certified Standing Orders or the Service Rules, as the case may be/as applicable to the Establishment in this instant quoted Case.
No Act of Misconduct/ Indiscipline needs to be condoned keeping in view the fact that the purpose of Disciplining is often aimed at Correcting Behavior.
A Preliminary Inquiry, prima facie be held to ascertain whether there is a case to proceed with Disciplinary Action namely
1. Issue of an Explanation Letter;
2. Once the Reply/ Explanation is submitted, Issue Office Order appointing Inquiry Officer to enquire into the Allegation and;
3. Hol;d the Inquiry in accordance with Principles of Natural Justice; and
4. Based on the Inquiry Report with Findings, take necessary action.
Ask Tema Kritarth to clarify further, if required
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From India, Delhi
From India, Chennai