I was an employee of a BPO in Mumbai, it was a private limited company from the UK. I served there as customer service advisor for 3 years and 3 months. During the time of my employment, I've never defaulted into anything never fell into malpractices etc. While I was from a poor family, I wanted to work in the BPO so that I can get enough money to start a course on my own. I started saving money for my higher education.
When I was ready to leave, I read the exit policy of the company where nowhere it stated that I won't be paid if I do not serve notice period.
Their terms and conditions were as follows.
1) I have to serve a mandatory 60 day notice period. Only then I would be issued an experience letter and relieving letter.
2) If I do not serve a notice period, then I won't get experience letter and relieving letter.
3) There is no way I can buy out of notice period or compensate it with mu remaining holidays, it was either notice period or no notice period.
I still remember reading the exit policy doc atleast 4 times before I raised exit request on my intranet portal.
Its been more than 60 days now and they are not paying me my dues saying that all the dues remaining to you were spent/adjusted in recovery.
Coming to recovery part, in my offer letter they said if I leave the company within one year of my employment, they will not pay me anything as to recover the training cost and I might have to pay them back the recover part etc.
Since I've served more than 3 years, I dont think this policy applies to me.
So I wanted to ask you guys.
What are my legal rights in to this matter?
Can I raise a complaint somewhere? Is there someone who can help me ?
I am doing all this because I need the money. Sorry for my desperation.
Thanks in advance! Cheers!
6th June 2017 From India, Mumbai
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