Hi All,
I'm working as a HR Recruiter in Healthcare BPO with the Manpower of 90+.I need to submit the Report related to Recruitment Metrics and Retention Metrics.Kindly guide me on this.
Expecting Support from the Expertise.
Thanks & Regards,
23rd March 2017 From India, Chennai
look at the 17 most relevant recruiting metrics.
1. Time to fill
2. Time to hire
3. Source of hire
4. First-year attrition
5. Quality of hire
6. Hiring Manager satisfaction
7. Candidate job satisfaction
8. Applicants per opening
9. Selection ratio
10. Cost per hire
11. Candidate experience
12. Offer acceptance rate
13. % of open positions
14. Application completion rate
15. Recruitment funnel effectiveness
16. Sourcing channel effectiveness
17. Sourcing channel cost
Retention metrics:
1. Customer Churn
Annual Churn Rate = (Number of Customers at Start of Year - Number of Customers at End of Year) / Number of Customers at Start of Year
2. Revenue Churn Rate
Monthly Revenue Churn Rate = [(MRR at Start of Month - MRR at End of Month) - MRR in Upgrades during Month] / MRR at Start of Month
3. Existing Customer Revenue Growth Rate
Monthly Revenue Growth Rate = (MRR at the End of Month - MRR at the Start of Month) / MRR at the Start of Month
4. Repeat Purchase Rate
Repeat Purchase Rate = Number of Returning Customers / Number of Total Customers
5. Product Return Rate
Product Return Rate = Number of Units Sold That Were Later Returned / Total Number of Units Sold
6. Days Sales Outstanding
Annual Days Sales Outstanding = (Accounts Receivable / Annual Revenue) × 365 Days
7. Net Promoter Score
Net Promoter Score = % of Promoters - % of Detractors
9th July 2019 From India
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