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In order to function at maximum effectiveness, a manager must master critical communicationskills, including active listening, the ability to receive and provide constructive feedback, to resolve conflicts and to coach and mentor. Without these skills and a commitment to continuously improve them, our ability to leverage our value to our manager and our organization diminishes.

Why should you Attend: By attending, you will understand how to even more effectively

Listen actively

Receive and provide constructive feedback

Resolve conflicts

Coach and mentor

Are you concerned about how others are receiving you as a manager?

Could you use a communication skills refresher,to perhaps help you take a new approach to your direct reports you find especially challenging?

Would you like to leverage your value to your manager and to your organization?

If you answered yes to any of these questions,then come laugh,listen and learn as Chris DeVany leads us all through those important topics,key questions and answers we all need to be able to address effectively to improve our communication effectiveness, improve our team members and team's performance, adding to the bottom line

Areas Covered in the Session:

Effective Listening / Understanding Before Being Understood

What is the Value of Listening?

Why People Don't Listen and the Consequences

How to Listen Effectively and Actively

Practice Listening Exercise

Responsibility of the Communicator in Being Heard

Constructive Feedback / Gaining Advice While Avoiding Conflict

The Value of Constructive Feedback

Why People Don't Give Feedback and the Consequences

How to Give Constructive Feedback

Practice Feedback Exercise

Guidelines for the Feedback Receiver

Resolving Conflicts / Dealing with Others Resistance

The Nature of Resistance

Types of Resistance

Typical Responses to Resistance

Approaching Resistance and How to Deal with It

The Keys to Effectively Resolving Conflicts

Making Coaching Work / Providing Guidance for Improving Performance

Characteristics of Effective Coaches

How to Coach Effectively

The Value of Careful Listening in Coaching

Being an Effective Role Model

Using Coaching to Improve Performance

Who Will Benefit:


Senior Vice President

Vice President

Executive Director

Managing Director

Regional Vice President

Area Supervisor



Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development.

Click here to know more about this course : The Effective Manager Communication Skills Toolbox: Making Listening, Constructive Feedback, Conflict Resolution and Coaching Work for You, Your Team and Bottom-Line Results

Attached Files
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File Type: pdf The Effective Manager Communication Skills Toolbox.pdf (56.6 KB, 113 views)

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