Dinesh Divekar
Business Mentor, Consultant And Trainer
Svsrana
Hr Head With Pmi
Anu_1259
Human Resource Domain
Swati Batra
Hr Manager

Thread Started by #swati batra

Hi,
Can anyone please guide me as to how to resolve trivial issues - more or less the inter persoanl conflicts. My team members are very good at their work but they constantly face problems with each other in terms of being rude or getting snubbed. How to resolve that? I am listening to their trivial queries and lending them an ear but then what? What should I do, please advise
12th November 2007 From India, Mumbai
a good way would be showing them a movie/ games etc on behavioural skills/ etiquettes etc...
keep the message subtle yet powerful enuf....
eg if you show a smoker a movie with the end caption that "smoking kills" max chances are he will shut off his receptors and fail to register the message...
same goes in acse of dangerous driving too...
surya
12th November 2007 From India, Delhi
Dear Swati,
Your team members need to be trained on Interpersonal Skills, Assertive Skills.
Team members have time for fracas and affrays. This shows that measures of performance have not been communicated properly. Let the goals be set for the team as a whole and start reward system to the team also.
Hereafter start behavioural based interviewing in your recruitment. In behavioural evaluation, you can make out the attitude of the person. Candidate cannot hide it.
Thanks,
Dinesh V Divekar
Freelance Soft Skill & Behavioural Trainer
,
12th November 2007 From India, Bangalore
Hi Swati
You can conduct team building exercise with them and see how they behave as a team. Try doing role plays with them which would enhance their capabilities. U can also do an individual SWOT analysis with them.
I agree with you that handling equally good players is a difficult task but you should always look for opportunities where u can strengthen the team's bond.
All the best
regards
Anuradha
12th November 2007 From India, Delhi
Hi Swati,
Trivial issues are just that. I think the best way to handle ego issues is to let them be non issues. From my experience i have observed that training, showing movies or counselling has little or no effect on people's behavior.
These issues shall fizzle out in time as and when they realise that its a game where no one wins. If these little conflicts does affect their performance maybe then we can think of some serious steps to correct their behavior that intyerferes with work.
So just chill.
Regards
Ashim
12th November 2007
Ashim,
lack of social or interpersonal skills is an indicator for Bullying which is widely prevalent in schools/ colleges n even workplaces.
Bullying stems from superiority beliefs, it could be gender/ religion/ region etc.
good performance is not a shield for undesirable behaviour in other areas...
earlier people used to ignore the same howver presently good HR practices involve putting an employee through counselling.
surya
13th November 2007 From India, Delhi
Hi Surya,

I entirely agree with your observations. Infact i was responding to this specific post where Swati has admitted that the interpersonal conflicts are based on trivia and she also says that these employees are otherwise good at their work.

I appreciate the merit of counselling at work places. But I am absolutely certain that most of today's organisations are not geared for professional counselling. Todays workforce is confident and shuns any authority on them. They take pride in their competencies and they know their value to the organisation. They are also aware of the options they have. In such a scenario any attempt at cursory counselling can actually shut them up and they wont even give us an opportunity for venting their emotions.

This in my opinion can be counterproductive.

Some of the other readers have suggested teambuilding inititiatives. I doubt if any of those employees Swati is referring to are unaware of its advantage. What possibly is happening in this specific situation is that people are trying to be one up and are thus taking a soft approach to establish their credentials through bitching etc...

May i request Swati to respond to this and you can add your comments too.

Thanks

Regards

Ashim R Parida
13th November 2007
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