Hr Consultant
Hr Manager
+3 Others


We have digitally signed so many documents and approved pdfs using our DSC. But recently we are facing an issue to use our DSC in EPFO website. The DSC service providers say it is the issue with EPFO Website and EPFo people say that it is the problem of DSC Service providers. It shows invalid certification chain error. We are getting show cause notice from EPFO for not linking the new employees for UAN.
Multiple visits to EPFO office and calls to DSC service provider has not solved the problem. Can anyone help me with this problem? Its urgent.
Thanks in advance
2nd November 2016 From India, Bengaluru
Hi, We too faced with this issue. It is the problem of Java version not being updated. Hence get to know the latest Java Version and update it. Also check whether it is working in epfo office.
2nd November 2016 From India, Bengaluru
share a screenshot, lf possible, there are too many security applets in using DSC with Internet explorer / Mozilla, however we are doing fine with DSC, subject to time to time updation of security
2nd November 2016
Thank you for immediate response.
I have tried from EPFO office also. It is showing the same error. We have upgraded our operating system for this problem, configured java as required for EPFO and DSC. Not able the find out where the problem is. Does any one know customer care number for website problems of EPFO Site ? I could not get any number for website issues .
3rd November 2016 From India, Bengaluru
Hi, Please find the screen shot of the error
3rd November 2016 From India, Bengaluru

Attached Files
Membership is required for download. Create An Account First
File Type: docx Screen shot of EPFO error.docx (318.1 KB, 769 views)

follow the two steps as per screen shot ......control panel > internet options or internet explorer >settings
restart your computer
internet Explorer will update the certificates
if any adblocker is enabled, disable for the time being
3rd November 2016

Attached Images
Membership is required for download. Create An Account First
File Type: png asd.png (19.8 KB, 405 views)
File Type: png xzs.png (21.3 KB, 303 views)

Hi, Have tried the steps you have mentioned. It is still showing the same error.
3rd November 2016 From India, Bengaluru
change the USB port or try from a different PC sometimes damaged USB ports are unable to read the token properly
3rd November 2016
Q:- While registering the Digital Signature Certificate on the OTCP portal of EPFO, I have come
across the error: “Invalid certification chain received”. The Certifying Authority (CA) has
confirmed that there is no problem with DSC. How can I handle this error?
Ans:- With respect to the "Certification Chain" error being received, there is a possibility that
the DSC has been incorrectly installed on the computer. Before using a DSC, the certificate
trust chain of the issuing authority needs to be installed. If this certificate chain is missing, the
above error is received. Thus the owner of certificate needs to install the root and intermediate
certificates explicitly.
3rd November 2016
Hi, I have used the DSC in Traces website. It is working fine. It might be a problem with EPFO Website. But there I am not able to find out any customer care number for EPFO website problems.
4th November 2016 From India, Bengaluru
Dear Seniors,
We have digitally signed many EPF online claim forms using DSC for the last four years, but for the last few days we are getting the error message "Invalid Certification Chain Received". We have installed root and intermediate certificates. Please tell me how to solve this issue.
8th April 2017 From India, Bangalore
Hi Site Experts,
Please help with the above KYC approval certificate chain error that people are facing. The Finance team at my company is also facing the same and due to this all KYC approvals have been held up.
If anyone is able to successfully approve KYC please guide us.
8th May 2017 From India, Bengaluru
HI, Did this issue got resolved ? Even we are facing the same issue.
10th May 2017 From India, Thane
same problem is unified portal not kyc approval with DSC token and " Digital Signing Exception . null " this error is shown on mozila firfox so please help me for solve this problem
18th May 2017 From India, Vadodara
attached error are generated while KYC approve by DSC.Please get solution in this error
24th May 2017 From India, Delhi
We have digitally signed so many documents and approved pdfs using our DSC. But recently we are facing an issue "PDF not Signed"
21st April 2018 From India, Coimbatore
I think it could be because of expiry of validity period of DSC or non registration of DSC on renewal on epfo website as well as at EPFO office, I was facing the same problem before registering my DSC on portal and submitting the paper at office.
5th January 2019 From India, Ranchi
My Digital Signature is not show in Epfo site for approve and not get any error.
14th March 2019 From India, undefined
Not show digital signature in Epfo site Please help. i send screen shot
14th March 2019 From India, undefined

Attached Images
Membership is required for download. Create An Account First
File Type: png 2019-03-14.png (115.9 KB, 15 views)

Add Reply Start A New Discussion

Cite.Co - is a repository of information created by your industry peers and experienced seniors. Register Here and help by adding your inputs to this topic/query page.
Prime Sponsor: TALENTEDGE - Certification Courses for career growth from top institutes like IIM / XLRI direct to device (online digital learning)

About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2019 Cite.Co™