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We have digitally signed so many documents and approved pdfs using our DSC. But recently we are facing an issue to use our DSC in EPFO website. The DSC service providers say it is the issue with EPFO Website and EPFo people say that it is the problem of DSC Service providers. It shows invalid certification chain error. We are getting show cause notice from EPFO for not linking the new employees for UAN.
Multiple visits to EPFO office and calls to DSC service provider has not solved the problem. Can anyone help me with this problem? Its urgent.
Thanks in advance

Hi, We too faced with this issue. It is the problem of Java version not being updated. Hence get to know the latest Java Version and update it. Also check whether it is working in epfo office.
share a screenshot, lf possible, there are too many security applets in using DSC with Internet explorer / Mozilla, however we are doing fine with DSC, subject to time to time updation of security
Thank you for immediate response.
I have tried from EPFO office also. It is showing the same error. We have upgraded our operating system for this problem, configured java as required for EPFO and DSC. Not able the find out where the problem is. Does any one know customer care number for website problems of EPFO Site ? I could not get any number for website issues .

Hi, Please find the screen shot of the error

Attached Files
File Type: docx Screen shot of EPFO error.docx (318.1 KB, 851 views)

follow the two steps as per screen shot ......control panel > internet options or internet explorer >settings
restart your computer
internet Explorer will update the certificates
if any adblocker is enabled, disable for the time being

Attached Images
File Type: png asd.png (19.8 KB, 453 views)
File Type: png xzs.png (21.3 KB, 340 views)

Hi, Have tried the steps you have mentioned. It is still showing the same error.
change the USB port or try from a different PC sometimes damaged USB ports are unable to read the token properly
Q:- While registering the Digital Signature Certificate on the OTCP portal of EPFO, I have come
across the error: “Invalid certification chain received”. The Certifying Authority (CA) has
confirmed that there is no problem with DSC. How can I handle this error?
Ans:- With respect to the "Certification Chain" error being received, there is a possibility that
the DSC has been incorrectly installed on the computer. Before using a DSC, the certificate
trust chain of the issuing authority needs to be installed. If this certificate chain is missing, the
above error is received. Thus the owner of certificate needs to install the root and intermediate
certificates explicitly.

Hi, I have used the DSC in Traces website. It is working fine. It might be a problem with EPFO Website. But there I am not able to find out any customer care number for EPFO website problems.

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