Business Mentor, Consultant And Trainer
Soft Skill Trainer / Hr Consultant - India
Training And Development
Associate Account Strategist
9th December 2015 From India, Gurgaon
It appears that this "anonymous" person had come across with those who exaggerate the importance of behavioural training. That is why he formed this extreme view is useless. Nevertheless, by doing so he could be throwing baby out with the bathwater!
Why two persons come close to each other? They come close not because of their qualification, experience etc but then behaviour. Who would like to go close to a person who is technically very sound but behaves rudely?
Training on behavioural skills helps to build positive and healthy work culture. Take the case of conflict handling skills, interpersonal skills, decision making skills etc. Do you think all these skills are useless?
Many times, bad managers rub their juniors wrong way. In retaliation, juniors start quitting. Therefore, occasionally, managers become cause of the employee attrition. But then who bears the brunt? It is organisation that pays the price of employee attrition while manager even with bad behaviour could get hefty increment!
Organisation's culture acts as glue to the employees. This glue is invisible but helps in retaining the employees. To stay in competition a culture of respect is utmost essential. For this training on behavioural skills is essential. Otherwise, ceding ground to the competition is anyway not that difficult!
9th December 2015 From India, Bangalore
Thank you for your valuable comments, nothing personal but it's for a research, hence the anonymity. I pretty much share similar views hence I have no conflicting opinions. Though in the Indian context, it still feels that there is certain resistance towards behavioral trainings.
10th December 2015 From India, Chennai
Rather than "resistance", we should call "less acceptance" to the behavioural training. There are few reasons for this. These are as below:
a) Inability of the training managers to calculate cost of not having behavioural skills. Above all training managers do not do sufficient research on impact of not having behavioural skills and losses caused thereof.
b) Inability of training providers to calculate ROI of this training
c) Inability to understand what exactly soft skills are. The definition is loose, flexible.
d) There are no entry point barriers. Anybody can can that he/she is soft skills trainer
e) Rather than end-result focus is on means or training tools like games. All that training managers expect is that at the end of the session, feedback should be good.
f) Because of (e) above, there are few "feedback management experts" who pass themselves of as soft skills trainers. Few trainers even boast of ability to give 100% excellent feedback!
10th December 2015 From India, Bangalore
If you set a clear objective, and every move of the training process, is towards achieving that objective, then Behavioral and personal effectiveness Training could be useful to the organization too. Those days, we had something called "Table light", light is focused on what we intend to read.This avoid wasted of light. We have to zero in on where training is required, without wasting training efforts
If Training efforts are focused on what the organization requires, then the training will be useful. It boils down to effective Training Need Analysis being conducted, putting your hear and soul; clear objective being set and metrics of measurement being established.
I recollect one conversation stated in MMA meeting. A trainer was asked, what if the employees leave after getting trained. The trainer replied, what if you dont train and they stay with you for years !
Disclaimer- Behavior changes take time. If I do a FMEA Training for a day or even for four hours I can make the participant interpret a FMEA chart or make an FMEA chart. But this is not possible in behavior training. I confess. But patience and persistence pays, in the long run.
I will be too happy to be of help if you contact me by mail or phone.
Head JMAT- S&N Hayakawa Enterprises Pvt. Ltd.
10th December 2015 From India, Bangalore
11th December 2015 From India
12th December 2015 From India, Mumbai