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Thread Started by #trisha_hr

Dear All
I am bringing a burning topic of our office before you for your valuable comments.
We are employing more women employees for BPO Job during night shifts. Group of employees picked up from their residence to our office by cabs and vans for working. Due to recent (may be a year back) murder of a women employee at Bangalore by a Driver, safety and security of our employees threatened. Our employees either leave the company or asking for day shift which cannot be done. How to come out of this impasse without much attrition
Under the above circumstances kindly find a way out of this problem
with regards
Trisha
HR Professional

27th October 2007 From India, New Delhi
Dear Trisha,
Following are the suggestions:
Re-schedule shift timings
keep Women staff in day shift (General Shift)
or in first shift starting at 7 am 3.30 pm
Appoint Male staff more for night shifts mainly
or keep training Talents to fill this positions on regular basis.
or,Recruit less Women staff
or ,Hire Ladies Security Guards from security Agencies to accompany in night shifts with women staffs during pick up and drops.
Keep Smiling.....
mahesh k prasad

27th October 2007 From India, Mumbai
Hi Trisha!!!!!
good question...... :) :) :)
I totally agree with MK prasad that appointing less women during night shifts is best suggested or keeping them to work in general shift!!!!
"A Large section of women are now employed in various fields like IT, BPO, garment sectors, the safety of women is a cause of concern"
As said recently in the Deccan Herald Newpaper, Bangalore :
The state government will draft a bill on its own which will be on the lines of the Protection of Women Against Sexual Harassment at the Workplace Bill, 2007.
This draft will be a model bill which will ensure that women are protected from
:arrow: discrimination,
:arrow: harassment,
:arrow: sexual harassment,
:arrow: atrocity"
Regards,
Paromita

27th October 2007 From India, Bangalore
The issue is really burning.
Two days back an incident is reported in Jaipur, with the same concerns where a woman just could got escaped to being kidnapped, actually she was working with a BPO in night shift and her company vehicle use to come to pick her up, that evening she got in a vehicle as usual assuming company's vehicle which intentially send her to get her kidnapped at the same timing, when she got in vehicle she immediately realised about what is happening and jumped out of running vehicle, got seriously injured but could escaped.
Women are the easy targets for the mischievers and such incidents can happen anywhere with anybody.
There should some strict safety norms be followed in this regard. Till then women should alert of every kind of suspicious activities around them and should take maximum care of them if shift changes are unavoidable.
Manoj
28th October 2007 From India, Calcutta
[quote="mkprasad2004"]
or ,Hire Ladies Security Guards from security Agencies to accompany in night shifts with women staffs during pick up and drops.
And who would ensure that the female security guards themselves are not assaulted?
R Ramamurthy
28th October 2007 From India, Bangalore
Hi,

I am not fully agree with these ideas of keeping Females during day shift n males during night.

In BPO's where you work during odd hrs you need motivational factor as female staff so that male workers should not feel dull during night shift & another important factor is that if you are onto sales process, you require female callers as they can convence customer nicely.

Accourding to me as a solution of this prob you can make choice from following Options:-

1. send your security guard while odd hrs pic or drop.

2. their should be atleast one male staff on cab during odd hrs shift and he should take last Pick/Drop for female's safty.

3. provide corporate mobile connection (CUG) to all girls and tell hem to inform if in case they feel any kind of prob.

4. Hire candidates from nearby area so that commuting during odd hrs should be less & it will be safe also.

I had worked with Int & Domestic call center as HR Manager.

Its just a matter of making things more planned.

I hope my views will be of some kind of help.

Thanks & Best Wishes

Ricky

:)
29th October 2007
Trisha,
women face harassment 24 hrs a day....
to send a strong signal, get a stringent background check initiated on the contractor staff...
at the least get their pictures, finger prints of all 10 fingers...
alos you may hire a part time guy to visit their homes/ neighbours etc..
the driver can be askd to foot the bill for verification check... after all dont people pay for getting verification for passport/ immigration/ arms lcenses done at cost basis..
surya
29th October 2007 From India, Delhi
Hi Trisha,
BPO Industry can't compare with regular IT industry or any other industry. Most of them aware of BPO, working on 24/7 basis and that too night shift preferred. For BPO, Voice should be important, so naturally many BPO's looking female employee rather than male employee.
In your Company, If the existing employee demand to change shift on day time basis . As of HR in BPO, you can't do any thing, bacause they are working for US/ UK clients as per their timings.
It's supposed to be mandatory in BPO Industry (night shift). In BPO industry, Attrition is not a major problem , as per my knowledge concern?
For Eg: Per day 10 employees are quiting their job. Literally, same number of candidates ready to join or more than that....
So, you people should regularly recruit people and train them. That's the major streamline, which actually happens for you in BPO sector.
Reply...
Regards,
Saravana
Executive - HR

29th October 2007 From India, Madras
lets take an example like 300 seat BPO with 100% attrition in 1.5 years. sometimes the cost of attrition is a sizeable chunk/ almost equal to annual profits ! surya
30th October 2007 From India, Delhi
Knock Knock !!!!!
Now i hope people are aware of the Rape, sexual harassment and murder case of the pune employee of Wipro BPO
Its exactly the same as that of Prathiba's case in Bangalore 2 yrs ago!!!!!!
So where is the safety of the women employees during night shifts :?: :?: :?: :?: :?: :?:
5th November 2007 From India, Bangalore
My suggession is as follows:
During night shift try to keep a mix of people from the same area and also try to keep (if possible) male:female ratio 1:2 and ask the driver to first pick all male staff who are supposed to work that night from that area and then to pick the female staff.
Ask your female staff not to board cab unless there is a male employee (no matter what the situation is-Safety of employee is paramount).
Also, if possible try to introduce tele confirmation as to all have boarded the cab or not before they finally leave for office.
I dont know how much practical these suggessions are considering circumstances at your end but i think it may give you a direction to think.
Regards,
Nilendra
5th November 2007
Hi,
Do visit this thread.
<link no longer exists - removed>
our workshop aims at the following
  • The aim of the program is to train women on the following:
    Legal & Police Procedures
    Women’s & Children’s rights
    Alertness, quick thinking
    Avoiding potentially dangerous situations using non violence
    Self defense techniques (to be used at extreme situations only
Thanks,
Madhu
5th November 2007 From India, Madras
Hi Nilendra,
I accept your suggestion. but how far its going to work .
These cab drivers are so clever these days.
They come up with different tactics and spoil people's minds and end up in all problems.
Did you actually understand what exactly the driver of this pune case did?
so, where is the solution?
Many solutions comes and keeps coming but it keeps happening in other sectors too!!!!!
5th November 2007 From India, Bangalore
All processes in place, we need to ensure that safety is NOT a one way lane.
It needs to be extended along both paths ...meaning the onus for safety needs to come from not only the organization but also from the women themselves.
They need to be trained to defend themselves, stay alert and think on their feet.
The corporates alone despite having to ensure complete safety might not always be able to do ensure ideal individual safety as they have thousands of employees. It needs to be shared voluntarily by the individuals themselves through increasing awareness, learning and practicing self defense techniques and hence doubling, tripling or quadrupling their safety and security.
Just an observation!
Thanks,
Madhu
5th November 2007 From India, Madras
You ask your female employee only to entre cab if there is a male member. Also ask the male members to take the onus and care for the safety of the employee. It has to be both ways. Female will also have to be utmost cautious about their safety.

Keep the mobile nos. of all employee of your organization and share it will all staff. Also give the schedule of shift arrangement atleast two days in advance and ask all employees to be in touch with each other during boarding the cab.

Under no circumstances a girl should be asked to board a cab alone. A girl should also be concerned about her own safety.

You have to take strict measures coz there is no margin of error as in all probablity it will lead to rape/murder and both are uncompromising.

So, I suggest you to take these kind of actions. See if it works. If you face practical difficulty then we will think of some more measures.

At first you call a meeting for all employee and make them aware of such situation and also ask them to help you to cure these situations by discussing measure we have discussed. I have every hope that they will themselves come up with still better situation.

For more discussion you can call me at 9831000509. I will be more than happy to help you out.

Regards,

Nilendra
6th November 2007
Hi,

We too have night shifts over here in office and female employees are well there.And obviously there is a matter of concern regarding their security while travelling and in office too. But we have created a kind of secured environment and we encourage employee participation in making the workplace a most secure place for the female employees. we have implemented below mentioned activities.Please have a look & i think you will get a way out to handle this kind of situation...

* Ensure a security guard along with the driver of the cab if the last employee to be dropped is a lady.And ensure a security guard in every cab.

* connect the cabs with intercom.

* change the drivers of the cabs on a daily basis so that they don't get a plan in their mind.

* Share the emergency contact numbers and the cab numbers with the local police.

* call & greet ( surprise call) your female employees while they are in cabs & travelling.

* meet the female employees very often to break the ice if anything is wrong with them.

* Encourage them to speak up.

* Ask ownership from their male counter parts for a week and so.

These are few cases to handle the cab issues which causes a chaos.rest i think everybody can handle easily.

Thanks

Raul[/list]
6th November 2007 From India, Madras
well Again if you all remember
security guards have also been accomplice in such situations therefore i wont suggest it.
I will repeat again that a female employee should be the last one to be picked. Atleast there should me one male employee already in the cab and should be the fist one to be dropped.
Also i repeat educate female employee to care for their safety as well.
Now i think its Trisha's turn to write on the suggessions we have given to her.
Hello Trisha.....where are you!!!!!
Regards,
Nilendra
6th November 2007
Thank you nilendra and other valuable contributors for this post.
So many suggestions worth to implement.
Wishes all the members of this elite forum a Happy and prosperous Diwali Greetings.
with best regards
Trisha
HR Professional

6th November 2007 From India, New Delhi
Hi Friends,

Yes you have given different suggestions, if you can club it will work for sure only thing is we need to keep a close eye on some of the things like is the cab driver the same, what is his background and i would suggest to keep changing the driver very often which might be little difficult but for sure it will help you from driver not becoming familiar to your employees and their activities.

While coming to Woman employees i would suggest hire them if they are ready to work in night shift or try to keep the woman strength as less as possible depending on the requirement of woman staff for other shifts. And you should ensure that female employee should not be the first person to be picked or last to be dropped as mentioned by our friend Nilendra. Hope fully this things will definitely help you to have more peaceful nights. But what ever is the measure we take to solve this problem we need to have a close watch on things happening. I hope you people will agree with me.

Regards

Amith R.
6th November 2007 From India, Bangalore
You would also have observed the recent pune incident sparking alarm signals among the women, but in todays condition it doesnt matter as long as security is tightened. IT can be done by increasing more women accomplice in a single van.
It is also advisable to check that the women staying in a same place or hostel are picked up so that the last drop problem doesnt arise.
Self defense is the best one ultimately
17th November 2007 From India, Mumbai
Hi trisha,

I am Tharuna and I represent Asthtva. We do conduct self defense workshops for women.

Our experience has shown that just a 4 hour workshop can make some transformational changes in the way women perceive their position of power in society. GITT – Give It to Them – enables women to not only discover their “latent” abilities, but also help develop and train their strengths to ensure that they are capable of protecting themselves. They are also enabled to protect themselves against potential situations of abuse, bullying, threats, violence and assault – that could be rampant in any scenario.



This workshop is aimed at educating women on the importance of protecting their dignity and focuses on postponing the acts of potential aggressors through a combination of mental, physical and creative abilities.



This program will help women learn to:

v Avoid advances, movements and violence affected by aggressors.

v Resist and block advances, movements and violence.

v Inflict counter attacks and escape.



The program involves learning basic body postures and movements to avoid, resist or block aggressors and also boost self-confidence to elude and avoid the aggressors.

Contact me for more details.

Tharuna

9884819818
5th February 2008 From India
Hi Trisha
I have some points in my mind, see if it work for you.
1. Security Guard along with cab drived and ensure that securtiy guards are army retire people, OR their reference checks have done very strongly or you can take help of Police also for doing reference check as police do these things.
2. Female Staff should be picked in last.
3. Tell your female employees very clearly not to sit in cab till the time any of male employee and guard is not in cab, whatever the situation is.
With regards
Sujeet
3rd March 2008 From Nigeria, Lagos
am shreya reddy and I represent Accenture banglore iam in a hr analyst and ]transport executive . We do conduct self defense workshops for women.

Our experience has shown that just a 4 hour workshop can make some transformational changes in the way women perceive their position of power in society. GITT – Give It to Them – enables women to not only discover their “latent” abilities, but also help develop and train their strengths to ensure that they are capable of protecting themselves. They are also enabled to protect themselves against potential situations of abuse, bullying, threats, violence and assault – that could be rampant in any scenario.

This workshop is aimed at educating women on the importance of protecting their dignity and focuses on postponing the acts of potential aggressors through a combination of mental, physical and creative abilities.

This program will help women learn to:

v Avoid advances, movements and violence affected by aggressors.

v Resist and block advances, movements and violence.

v Inflict counter attacks and escape.

The program involves learning basic body postures and movements to avoid, resist or block aggressors and also boost self-confidence to elude and avoid the aggressors. and u can do one thing please do one thing u can put a no of cabs and drivers
3rd March 2008 From India, Hyderabad
Dear Shreya and sujeet
Thank you very much for your valuable comments.
Shreya can you inform me abt G I T T, whom to contact
for taking such a training for our women staff
Cheers
Trisha
HR Professional

3rd March 2008 From India, New Delhi
Hi Trisha, Check out the below site , you can get more information about self defence program. Regards, Saravana
3rd March 2008 From India, Madras
Hi Trisha,
U r question is good.As per my opinion the women are came forward and take their own decision to how to over come with thease type of problem.In bpo the women are working for night shift must bcoz of their sweet voice.As they influence customer with their voice & sell product.So atlast i can say woman must come with their own suggestion.
thanks sanjay,hr executive,hyderabad,my
3rd March 2008 From India, Hyderabad
hi trisha as u asked about GIIT there are many GIIT agents esp men and women agents in T NAGAR SINCE U ARE FROM CHENNAI u might be knowing that place like ask ur emp women to go get trained or ask the giit people to come nd give training to ur emp every sat and sun on self defences because in plaxces like hyd and mumbai and even in banglore women are getting trained and able to defend them selves
4th March 2008 From India, Hyderabad
[quote="saravana kumar"]Hi Trisha,
Hi saravana..
I really impressed by your thought. Its really Good.
But one personal question appart fro this issue..
You r working as an HR Executive in BPO industry right.. Would u think that experience will count if u switch on to any other industry.. mainly how many years of experience needed to be an HR Executive
Regards
Dinesh
4th March 2008 From India, Mumbai
Hi Dinesh
Greetings,
Thanks for your appreciation. I'm working as HR- Executive in a Software company, chennai. As per your query on request, a person ,who have been working on BPO as HR -executive can have more exposure in particular department on Recruitment and Selection , Training and Development, Manpower planning,stress management, recreation etc.. Being an HR in BPO industry have more work pressure rather than any other industry. It means, In BPO industry, everyone aware about the attrition problem. So, as HR in BPO we need to look out for the best of candidates and need to maintain employee database & candidate database.
To my knowledge, the person who have very good experience as HR in BPO can easily survive and get in to work on any type of Industry as an HR.
Regards,
Saravana
Executive - HR

4th March 2008 From India, Madras
Dear All,

I was working as an HR Officer in an NGO since Sep.2006. I was getting 17000/- salary. I resigned from previous job on Dec.2007. I have joined a new organization for the position of Junior Executive on Jan.2008. It is a big corporate autonomous organization working having approx.1300 workforce under the administrative control of Govt. I have been inducted on contract basis for one year, I was said verbally during interview that after one year you will be regularized and you will be provided all same benefits and allowances as other employees are getting. But in my appointment letter nothing is mentioned about my confirmation of job.

First I was told that you will be hired for the position of Asstt.Manager (HR) with gross salary (18000/). in first interview. In second interview, I was told that you would be hired for the position Junior Executive-III (HR) with 16000/- gross salary. And in third interview, I was told for the position of JE-II with gross salary close to 14000/- gross salary.

I am getting following benefits from my current organization:

- Subsidized lunch

- Conveyance (pick/drop)

- Health insurance/group insurance

I discussed all above-mentioned with my teachers, seniors and well wishers that suggested me that presently where you are working is "not industry" its small organization under 100, working for health research. Don't consider salary, the experience of new job of big industry will help you a lot and you will be getting good opportunities in a very big organization.

When I joined this organization, I was not told my job description, handbook was not provided. So I am not satisfied with my job, every day is very difficult due to unprofessional attitude of my colleagues and bosses. I am not feeling any career growth, because after five years, I will be promoted for the position of JE-III. For AM position, I need to stay in JE-III for five years, and after qualifying promotion test for AM position, I will be promoted following final decision by the competent authority

So, I am not satisfied due to above-mentioned problems.

I have also got opportunity for rejoining from my previous employer but with the previous salary (17000/-). I have demanded 20000 but they are saying to me that after 3 months, we will be giving to you 19000/ salary. So what is your suggestion/guidance, should I join on previous package in previous organization?.

Benefits in previous organization:

-Medical 80%

-Annual salary raise (10% of gross salary)

-Salary Raise on the basis of performance

Looking forward to your prompt reply and suggestion.

Thanks

Aslam Shaikh
4th March 2008 From Pakistan, Karachi
[quote="dinubangaloreguy"][quote="saravana kumar"]Hi Trisha,
Hi saravana..
Thansk for the valuable information..
What would be the CTC in the BPO industry.. Whether u should work inthe night shift also or not.. could u help me in that/... Iam working as an Management trainee in an broad band company at mumbai.. My native is coimbatore so iam planning to shift to southern india.. So only iam asking.. Right now iam here to implement th Human Resource Information System(HRIS) . I gained some knowledge.. Could you guide me in that..
Regards
Dinesh
4th March 2008 From India, Mumbai
Hi Dinesh,
As per your request, i can provide you an "Salary Guide - survived by Kelly services" .
Please go through the attachment file, you get to know the salary structure for HR in BPO industry.
Regards,
Saravana
Executive - HR

4th March 2008 From India, Madras

Attached Files
Membership is required for download. Create An Account First
File Type: pdf salary_kellysalaryguide_2006_159.pdf (304.7 KB, 166 views)

[quote="saravana kumar"]Hi Dinesh,
Hi saravana,,
I really happy to see those salary structure in the BPO industry.. I think u didnt tell about that whether ur working in the night shifts or not.
Mainly any offers there in your company for the post of HR asst. And which specialization ur taking over.
Regards
Dinesh
4th March 2008 From India, Mumbai
Hi saravana,,
I really happy to see those salary structure in the BPO industry.. I think u didnt tell about that whether ur working in the night shifts or not.
Mainly any offers there in your company for the post of HR asst. And which specialization ur taking over.
Regards
Dinesh
Hi Dinesh,
In my Office, we are not working in shift basis. I'm working in regular timings on day shift. Currently, we are not recruiting on HR domain, rather we looking out for software professionals.
In future, If any openings in my company or refer to some other companies , i'll definitely inform you.
For keeping in contact , please send me a welcome message to my personal Id :
Regards,
Saravana
Executive - HR

4th March 2008 From India, Madras
I can understand the burn inside the wound of NIGHT SHIFTS . However, dont you think this is kind of stunning, Neways what i feel in this perspective is " in order to safe guard the female employeees we must come up with a robust system where in no mischeif can be played around.

"There are many people dying out of food poison, for the same reason we cant cut down our daily intake right. we choose the right and the best hygine alternative to do our PET POOJA . Similarly, Cutting down the female staff for night shifts is not a valuable addition to this topic. how to secure them is a main course here.

MY INFERENCE

1) I suppourt our team members who proposed to have a female security guard arranged for the employees as Escort .

2) Also I wish the Cab Management team to prepare and generate a report where in this team takes the initiative to call the employees Residence number and find out whether she reached home safely.

3) Thorough back ground check of the Cab drivers need to be done. Cab Management team should take a underwriting saying "starting from the company premises to the employees home what ever mishap happen, Cab driver holds sole responsibilty, unless he is proved Ignorant."

4) Also Cab Management team should draw a Mapping, so as to command the driver to go in the same way . Any deviance to the same is to be dealt seriously.

5) Last but not least , I wish we should hold some of thier valuables as a Security deposit to the company such as their certificates,Bonds/any valuables to avoid absconding of Driver after mishap.

Pour in your thoughts my dear pals .

Regards,

Gayathri Suraparaju .

4th March 2008 From India, Hyderabad
hi everyone, I wish to know what is the defination of night shift and is it mandatory to provide cabs to female candidate at 9:30 pm also. Thanks Yogyata
14th August 2008 From India, Bangalore
Gayathri, What valuables will you get from the drivers. From a owner cum driver we can fetch his RC book original, but what can be done, if its a driver driven car.
16th December 2010 From India, Bangalore
Hello Hr\'s,
I am Aman from Invictus Combat - Safety -Wellness. We provide end to end safety training\'s for women employees.
Women Self Defense training is what every female needs irrespective of her age, profession and lifestyle. The techniques have been developed keeping in mind the threat perception, body types and different age groups. Focus has been to ensure that the techniques work against a bigger, stronger, more aggressive and even armed attacker(s).
Once you train to defend yourself, you no longer have to be completely dependent, for your safety, on others like - police, family, friends etc. One must realize that women have been attacked and victimized by every section of the society; its time they stand up for themselves and REFUSE TO BE PREY\'
Invictus Combat Systems features following in WSD training:
>Threat Detection and Prevention
Spatial Awareness
Negotiating Techniques
Not Looking Like a Target
>Principles of Defense
Types of Attacks
Types o
13th September 2012 From India, New Delhi
Hi,
I work for an IT co and the engineering employees here some times on rotation do a night shift as well.
I want to know the going on trend in the policies for night shifts like this ?And what different in terms of salary/shift premiums or perks we can offer them to motivate them to do night shifts? kindly give ur ideas?
Thanks
Preeti
29th April 2015 From India, Mumbai
Session will not make you Sunny Deol

Hi All,

Yeah its a good suggestion if you conduct a self defence or personal safety session in your organization instead of going for day shift for ladies or not hiring them :-@ (which I am completely not in favour of). We are conducting similar safety sessions in our org.

At first I also thought from previous experience that conducting self defence session of 4 or 8 hours will not make me super human and even if I learn something I would probably forget it after some time. But this company called Invictus conducted a really awesome session and changed my perception. Instructor discussed real problems person (men & women) face in day to day life and the way they portrayed it to us was awesome. He told small tips and tricks on how to avoid getting into unwanted situation at first place.

Though he taught us how to take help of your natural reaction and physically fight against opponent (quite easy), but the best thing I like was instructor simply mentioned at the start, 'this 4 hour session will not make you Sunny deol so remove that from your head'. And having both the genders in same session was cherry on top. Thought perception from both genders came out.

I had attended another self defence session in my previous organization as well but that was just how to kick, punch or defence. That guy knew great martial art but with lazy body l have I cannot do that ;-).

I am again saying, this kind of problem cannot be dealt with refusing girls for job or changing their shift timings. Yes, having a guard or male employee also helps but at first every individual should think what have you done for your own safety.

Regards,
Ritvika
HR Manager
1st May 2015 From India, Delhi
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