Dinesh Divekar
Business Mentor, Consultant And Trainer
[email protected] HR Services
Inside Sales Manager

Need to design KRA’s for the Mechanical and Electrical service engineers. Targets and evaluation methodology.
From India, Hyderabad
Dear Susheel,

Preparation of KPI and KRA requires lot of expertise. Secondly, you cannot develop the KRAs in isolation for particular designation. This is organisation-wide exercise. I do not know what is your designation, however, if you are from HR then it is not your job to develop the KRAs. This job is of a senior to whom Carrier Relationship Manager reports. Why senior is not developing the KRAs to his/her junior? It appears that you do not have comprehensive Performance Management System (PMS) in your company.

Irrespective of the type of company, principles of PMS do not change. These are common across all the industries. While establishing PMS or designing the KRAs, following needs to be noted:

a) Do we measure what deserves to me measured?

b) Do KRAs pass the test of SMART principle?

c) Has the direct and indirect cost been identified for all the departments? Are these costs included as KRAs for the respective HOD?

d) Has the staff of downmost level understood the importance of measurement or how to design the measures? Mere Manager or HOD understanding the concept of KPIs and KRAs is not sufficient. He/she attains department's KRA through his/her subordinate. What if the Manager/HOD does not get sufficient support from the juniors?

e) Are there any staffs who are kept off the hook?

I have been giving replies to the posts on PMS time and again. Click the following link to refer one exhaustive reply:


Though the heading of the heading is for IT companies, the reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

For further doubts, you may call me on my mobile number. Talk to your management and find out whether they are ready hire paid services of external consultant like me. For further information, you may call me on my mobile.


Dinesh Divekar

From India, Bangalore
Kranium has been engaging very successfully with companies over the last few years, in helping them set up and manage their Performance Management Systems.
The Setting up of Performance Management System involves :
1. Understanding Business objectives
2. Identifying the various roles in the organisation
3. Identifying the relevant measurable Performance Indicators.
4. Identifying the type and frequency of Measurement to employed.
Management of the Performance Management System involves:
1. Training the employees on the Performance Management System
2. Manage the process of appraisals
3. Analyse the results
4. Provide the necessary reports and inputs to the management.
Do see http://www.kraniumhr.com/services/performance-management-system/ to know more.
Also please find attached details of Performance Management System
It would be a pleasure to meet you in person and discuss the proposition on how Kranium can be of help to you.

From India, Bengaluru
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