Business Mentor, Consultant And Trainer
Senior Services Manager
Decision from outsource to in-house or from in-house to outsource is based on following considerations:
a) Cost saving
b) Distraction from primary business activity
If you ask the client to outsource some process then you should be able to prove how it is cost-effective. If you take up contact centre then you would incur the following costs:
c) Infrastructure (Fixed)
d) Manpower (Recurring)
e) Operations (Fixed as well as recurring)
I do not how you have worked your arithmetic however, suppose if client is incurring Rs 1 million in running contact centre and if you wish to take over this activity then following is cost break up for you:
[costs mentioned in points (c) + (d) +(e) above] + [your profit] + [Service tax @ 14% per month].
If this cost is below Rs 1 million then only it would be cost-effective for client to outsource. Therefore, you need to prove to the client the saving element (which should be at least 5%). Additional consideration should be on data protection, data security etc.
But then will you be able to manage contact centre at Rs 0.95 million? That is million dollar question!
P.S.: - As a business development person, you need to improve the quality of your writing. The way you have presented information in your post, hardly it behoves well for business development. Therefore, my humble suggestion is to work on those lines as well. Which client will accept slipshod presentation?
30th August 2015 From India, Bangalore
30th August 2015 From India, Chennai