Dinesh Divekar
Business Mentor, Consultant And Trainer
Srakesh1990
Process Manager
VKUMARM
Deputy Manager - Hr

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Hello, I have done my Bachelor of commerce at Chennai, India. I have joined an BPO as TSR by 2011 July, as I have completed 4 years with the company I would request your suggestions in changing over to an different organisation Over the years I have been into many different projects and also have dialed outbound calls. My companies current agents count is 40 and I feel like moving to a bigger organisation. By 2014 I was offered a dedicated campaign and appointed as Project manager for the quality control division I manage 21 agents under me for an year now from 06-05-2015.
My reasons for looking on to change are 1. Salary, 2. Number of employees, 3. Exposure 4. Testing my level. Please offer your suggestions on the same, I am confused and worried about leaving my organisation which I have been with many years and also feel being payed low that could not satisfy my basic needs.
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Dear Rakesh,

You have completed four years. Therefore, it is recommend to wait for few more months, complete five years of continuous service and become eligible for the gratuity. Nevertheless, if you get a job with very high remuneration then you may forego the gratuity and grab the offer.

To get a fresh offer, what you need to make is to make a career plan. You may make a career plan on the following counts:

a) Your age, qualification etc

b) Very unique competencies that you have built in the last four years

c) Secondary competencies that you have built in the last four years

d) Your likes and dislikes

e) Family responsibilities, whether relocation is possible, whether any close relatives requires your personal attention

f) What avenues are available for you to utilise your unique competencies

g) What avenues are available for your to utilise your secondary competencies

h) Is it possible to make foray into new industry altogether? If yes, what avenues are available?

Once you write down the replies to these questions, you may need to find out what qualification you need to add. Existing qualification could be inadequate for higher level position. Above all, if you wish to remain in BPO industry then you need think of staying relevant after 35+ years of age also. My general knowledge about BPO industry says that it thrives on youngsters and after 35+ employees are not necessarily retained. The uniqueness of their job makes them unsuitable to work in any other industry. After doing sedentary job for years, they are unable to take field assignments. The worst case scenario is not just halting but derailment of the career express of few individuals.

About two years ago, there was discussion on this forum that could be useful to you. Other than me, other learned members have also given their viewpoints. Click the following link to refer it:

https://www.citehr.com/456368-use-th...anagement.html

All the best!

Dinesh Divekar


Hi Rakesh, as suggested by Mr. Dinesh, wait for another one year, but before that kindly recheck with whether gratuity is there or not. With Regards, M.V.Kumar, Dy. Manager-HR.
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