Raghuvir JaiswalHi, I wish to conduct in-house training programs for our sales and customer support teams? Where can I legally buy training material for these? Regards, Raghuvir
From India, Mumbai
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From India, Delhi
Dinesh DivekarDear Raghuvir,
If Sales is important department for your company then I recommend you going along the sales persons and attend the sales calls. Find out what do they do and what they do not do. How many salespersons do you have? Go along with at least 10 salespersons to attend the sales call. Training that is based on field observations will be 100% authentic.
Secondly, when you make field visits, you need to observe whether the salespersons handle the sales call exactly in same fashion or there is dissimilarity. To bring similarity in the handling of the sales call, you need to have customised sales process. Companies fail to improve their sale because they allow salespersons to adopt individualistic approach. This is where sales training because it is not conducted to implement the sales process.
What I have written for sales training is also true for training of the Customer Support Staff. You need to sit with them and understand how they communicate with the customers.
Any training material howsoever superior might it be, will not address the exact needs of your organisation. Field research has no parallel.
All the best!
From India, Bangalore
email@example.comDear Mr Raghuvir,
Greetings of the day.
We introduce ourselves as one of the HR, Manpower & Management Consultants and Corporate Trainer from Maharashtra (Nashik). We are into Recruitment/Placements, Training, Workshops, and Consultancy etc since 2007. We have team of experts with industrial experience associated with us for all kind of support in giving services to industry & corporate. This achieves the organizational objective and goals in the easiest way by team spirit. We assure our best services in best possible manner and look forward to you for healthy and prosperous association in future.
Thanks & Regards
R K Placements,
(Div of R K Group)
From India, Sangamner