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Thread Started by #gargi.bajpai

I am doing a project on competency mapping in RCF ltd. I am a MBA student doing this project for my placements. Can anyone please tell me what i need to do after preparing a questionnaire. Would be nice of you if you can help me through this.
Thank You
20th June 2015 From India
thanku so much for reply
seriusly a million thanks
n ya i am doing gap analysis
i have chosen different departments like that of HR, HRD, and Finance
i found out there needed competencies
and tomorrow have planned to meet the superiror of all the job positions and get my questionnaire filled by them on the present competency of the employee and expected competency
superiors would be rating it
then i wil draw a graph showing the same
from where in i wil ger to know the gaps
this can help the management to plan for any kind of training required
sir, m i going the right way?
or i m wrong?
or should i improve?
would like your advice for it
21st June 2015 From India
And sir, there a lot many constraints in here
# I need to complete my project till July 30
# I have to do it's analysis and interpretation
# RCF is a public sector so they are least interested about my project
But then I have to do some thing different.
Hence, I would do as you directed.
Thanks once again
21st June 2015 From India
Dear Gargi,
Thank you for the additional information. Please read and digest the articles at and The latter contains conceptual models, too. More at
I sympathise with your situation. Even in private sector organisations one can face disinterest in a study like that.
As this is a professional forum, please refrain from using "mobile text language".
Kindly send me the questionnaire used by you, if you want me to take a look at it and suggest improvements. You can send it as a private message.
21st June 2015 From United Kingdom
""As this is a professional forum, please refrain from using "mobile text language"""
Usage of SMS dialogue,improper grammar,spelling mistakes and incomplete queries are a feature of certain posts.
Members are not able to give right answers to the queries due to gaps in information given.
People should write self contained queries which give relevant information so that members can give views,which should be cross checked before it is applied in situations by other members.
21st June 2015 From India, Pune
I gave a look to those links, found them great. will read them and will soon let you know the result Thank You so much for help extended by you
22nd June 2015 From India

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File Type: docx QUESTIONNAIRE print.docx (18.3 KB, 152 views)

Thank you for the private message and the attached questionnaire.
Please let us know what is the idea of collecting demographic details. If you want to collect the data, then please ask at the end rather than at the outset.
The way you have framed the questionnaire, it is useful for a manager to assess the competency of his staff. However, it will not serve the purpose of measuring the GAP. Please study the article referred to in my previous post and make the necessary changes.
22nd June 2015 From United Kingdom
Sir, I read one of your attachment.
Believe me, this is the same thing what my mentor was saying to me.
Sir, I id not understand what you meant by
Please let us know what is the idea of collecting demographic details. If you want to collect the data, then please ask at the end rather than at the outset.
Can You please explain where am I going wrong ?
22nd June 2015 From India
Did You meant Why am I going Department wise and not Division/ level/ Hierarchy wise ?
22nd June 2015 From India
No, I did not mean that. You can do department wise. Please see where SERQUAL Gap analysis is done.
Though, the concepts are different, it will give you an idea of what is meant by Expectation and Perception Gap means.
Please also read and digest the presentation at
Found at
22nd June 2015 From United Kingdom
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