Business Mentor, Consultant And Trainer
Labour Law & Hr Consultant
Process Industry Consultant / Soft Skill
Human Resource Domain
There are nine types of intelligence. Of these nine, one is "Interpersonal Intelligence" which is nothing but emotional intelligence. It would be unfair to single out one of the types and say that is only the important.
Americans have great penchant for creating a hype of something and then sell it to the world. Daniel Goldman wrote his book on Emotional Intelligence and sold the idea that this intelligence is the very important. Since what white skin says is accepted in toto, large number of management professionals are falling prey to their marketing blitzkrieg. Had Daniel Goldman not been from America, his book would have far lesser acceptance value.
For each job, we have to find out which intelligence is required. Possibly interpersonal intelligence could be common across any type of job hence its importance but that does not mean we should give lopsided importance to this intelligence. This intelligence is equivalent to O+ blood group. But then medical professional do not underestimate importance of A or B blood group!
16th June 2015 From India, Bangalore
The five elements of Emotional Intelligence as described by
Daniel Goleman in his article WHAT MAKES A LEADER
published in HBR are
1) Self Awareness
2) Self Control
4) Empathy and
If you carefully look at all the five, these are otherwise well known
In Indian context also. These attributes can also be explained as
observed by different Management experts. As is evident the first
three are about self improvement and the last two are of interpersonal nature.
In his book Daniel Goleman has given a very good account
of the studies he has made. He has observed closely many people for
about more than 15 years starting from childhood.
He also met many criminals to understand why and how they
committed a criminal act. He has conducted many interviews
and explained them in detail case to case.
Emotional Intelligence is certainly a self improvement concept
call it by any name.
16th June 2015 From India
17th June 2015 From India, Salem
You raised a very good topic.Emotional Intelligence is actually not newer topic any body has around,but yes Daniel Goleman has given a focus on it.Otherwise we can see many enterapreneurs and businessman having a very good EQ and running successful business with help of EQ.EI concept is all about MANAGING OWN EMOTIONS ANY CONDITION OR SITUATION OF LIFE and also TO THE SAME WAY UNDERSTANDING THE PEOPLE AROUND US.Until we are not able to understand and manage our own emotions we will never able to understand others. Understanding and implementing the five factors of EI can help us in many ways.
HR Consultant & Trainer
19th June 2015 From India, Jalalpur
Our ability to recognise and understand our own emotions and reactions.
Motivation,social skills and empathy are part of the concept of emotional intelligence.
Your IQ may be high but EQ is more important.
How you react to work,personal situations,how you respond to events is dependent on your EQ.
An employee with high emotional intelligence can manage his or her own impulses, communicate
with others effectively, manage change well, solve problems, and use humour to build rapport in
tense work situations. These employees also have empathy, remain optimistic even in the face of
adversity, and are gifted at educating and persuading in a sales situation and resolving customer
complaints in a customer service role. This "clarity" in thinking and "composure" in stressful and
chaotic situations is what separates top performers from weak performers in the workplace.
In our work life we have demanding and unsympathetic bosses or unionised and uncooperative subordinates.
we do need a level of maturity to deal with stressful situations.A person with higher EQ will have it him to deal with such situations to emerge winner.
This quote byWarren Bennis (Organisational consultant)
“Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work... I.Q. is a threshold competence. You need it, but it doesn't make you a star. Emotional intelligence can.”
19th June 2015 From India, Pune
You have given insightful comments, however, I would like to offer my comments on the following statement:
"Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work"
This statement has appeared anywhere and everywhere. However, nobody has come up with proper research study to back the above statement. In my earlier post, I have written that there are nine types of intelligence. If interpersonal intelligence which is nothing but emotional intelligence accounts for 80-85% then does it mean that other 8 types account for just 15-20%? Will society progress or has humanity developed because of the miniscule allotment to other types of intelligence? The design of the computers, satellites or any other machines is a result of high-level IQ. If everybody to have 80-85% EQ then the harmony in the world will increase but it will become dull because of complacency.
I have checked article on Emotional Intelligence in Wikipedia. There is no reference on allotment of such hefty percentage to EI. There is lot of criticism on EI or EQ in this article however, I am not getting merits of it as it would be out of purview of discussion.
After Daniel Goleman published book on EQ, lot of psychometric tests have been made to measure EQ. They wanted to sell their product hence the claim that 80-85% of success accounts for EQ. As written in my earlier post, world takes at its face value what Americans say and soothe acceptance of this claim. Was the allotment of high percentage to EQ a boon to morons to camouflage their intellectual weakness?
For social harmony, interpersonal intelligence is absolutely essential. But if Emotional Intelligence were to take 80-85% success then in the schools of Japan or Russia or even Europe, they would have taught EQ and nothing else. Education in these countries is absolutely respective country’s need oriented and nothing else.
Yes, Americans need to be told that EQ accounts for 80-85% of their success. This is because of two reasons. Though America has just 5% world's population, 50% registered firearms the world over are alone in this country. Secondly, 25% of American population is in jail. The society that is victims of the emotions has created lot of social vulnerabilities. One way to calm down them is to sell this idea 80-85% EI. We need not buy this idea unnecessarily!
Notwithstanding, the high level of violence in the country, President of USA, Mr Barack Obama has been promoting education of Science, Technology, Engineering and Maths. He has been promoting this acronym STEM for the last couple of years. President's claim speaks volumes!
21st June 2015 From India, Bangalore
I had accepted pre-eminence of EQ in my very first post. However, what I am against is the allotment 80-85% to this intelligence only leaving crumbs to other eight. I am ready to accept this percentage if sufficient and credible research data is provided.
I am not against EQ as such. I am only against marketing EQ for the monetary gains. More than psychologist, it is marketers who are brainwashing us about EQ.
What marketers did about EQ same thing they did about instant noodles also. For the last thirty years we all of us accepted that instant noodles that can be prepared in just 2-minutes was a healthy breakfast. How many nutritionist agreed for this claim? But then we all of us fell prey to the marketers' misguiding. When the excess lead and MSG was found in the noodles, all of a sudden we woke up and within two minutes the instant noodles became bad.
Therefore, let us wait for sometime till some American comes forward to displace the theory of EQ.
21st June 2015 From India, Bangalore
This is the power of Bollywood.
When Mr Bachan comes forward to advertise or Madam Dixit,product gets tremendous publicity and boost.
The demerits of product go into shade and all fall for it.
Now off course these stars conveniently argue that the have long ago stopped advertising and they are not expected to know the technicalities of the product.Till money kept coming in,all was well.
""Therefore, let us wait for sometime till some American comes forward to displace the theory of EQ. ""
I am sure some US chap will displace this theory also and all will become gung ho on the new theory.
""I am not against EQ as such. I am only against marketing EQ for the monetary gains""
Monetary gains are the prime object of marketers.Look at marketing of Valentines Day or some many new days being celebrated in India.10 Years ago Valentines day was not heard off.
Anything which can generate cash will be pushed.If this concept becomes a cash cow,you will find many institutes offering EQ courses and unheard certifications.
The exploration of the emotional intelligence and its impact on the interpersonal relationships and human psyche in the modern times has so far been accredited to Goleman’s EQ model(1995) in which he disseminates the self and its supreme acceptance by the individual mind by placing self – awareness, self- assertiveness and self love as the center piece of all interpersonal relationships whether in the social sphere, the work area etc As per Goleman’s theory an individual’s success in work and other social relationship is based on the factors that induce healthy emotional intelligence and its application in day to day interaction in the social relationship. Emotional intelligence viewed in this light is a set of personality and behavioural factors that propagate meaning of the self, self awareness and self management in terms of individual’s discernible dealings, communication, understanding and interaction with the people with whom one gets in touch with in daily business and with the enlarged family in the society in general.
But our holy Bhagwat Gita is in itself an embodiment of human emotional intelligence.
Patanjali, who is considered to be the ‘Father of Indian Psychology’, had done a systematic, thorough research on the mysteries of human mind, thousands of years ahead of Western studies.
A reading of Mahabharata also shows the principal protagonists and their levels of emotional intelligence .
For now EQ is certainly important and the higher you go EQ assumes more significance and helps in achieving organisational objectives.
Probably if faced with a choice between two people one judged to have higher EQ and the other Higher IQ,I would go for the person with higher EQ,unless it a solely scholastic assignment where IQ is more important.
21st June 2015 From India, Pune