Saswatabanerjee
Partner - Risk Management
Nathrao
Insolvency N Gst Professional
+1 Other

Cite.Co is a repository of information and resources created by industry seniors and experts sharing their real world insights. Join Network
hi all,
i am a fresher, and am working in a BPO Industry. whenever i put some new orders, suggestions to the employee some experienced staffs not even co-operate with my decision. for instance, now i need to promote an employee as team leader, as per company's regulations i have choose a employee who was fit for the post, but the experienced employees not suppose to accept my decision. how can i face this situation?? kindly guide me..

You are an HR or Owner? If you are owner you can give orders but if you are HR then you can suggest only....
am an HR only. yes i suggest, but they not accept my suggestion even though the concerned person is lower level employee.
Certain functions of HR is advisory in nature.
Selection of team leader for example:
HR can collate suitable names as per QRs and put it up to higher management for decision and accordingly implement.HR by itself is not an authority to nominate team leaders.
The board of directors/GM etc can delegate certain powers to HR and you can act as per the delegated powers.
So see what are the powers given to your department/appointment and act accordingly.HR also has to develop close rapport and comfort level with other departments and not give a feeling of unilateral actions.

A HR person should be tactful in his/her dealing with staff and develop a relationship of trust and openness with employees.
Experienced and senior employees have to be dealt with respect and courtesies.
Selection of team leaders are vital decisions and a fresher will not be able to select as per his/her choice.
The psychological play involved in being a HR person and getting your decisions pushed through and more important accepted by all willingly, needs to be understood.

Let us understand the real problem.

You have been appointed as HR in a BPO.

you are a fresher, with no experience either in HR or in BPO.

You are making suggestions which are being ignored or actively opposed.

The employers in operations and execution do not believe you are capable of giving suggestions or making changes and probably think you are unfit for your work and just occupying space that can be put to better use.

Without knowing what suggestions you are giving or what changes you are trying to implement, I can't comment whether they are right.

So the first basic questions is : are you qualified to make suggestions ? Do you know the business ?

Second : who has given you the authority to make or implement change ?

If what you are doing is authorised by the management, then the obvious step is to go back to the management and report that the teams are not following your instructions. If on the other hand, these are your own initiatives, then you need to convince the supervisors, managers and the top management that these initiatives are good ones and that they should be implemented. HR rarely is involved in operations and therefore can't implement anything. The implementation has to be done by the concerned managers.

This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network.
Add the url of this thread if you want to cite this discussion.






About Us Advertise Contact Us
Privacy Policy Disclaimer Terms Of Service



All rights reserved @ 2020 Cite.Co™