You could have given complete information. Are you student or professional? If latter, then what is your designation? What is the nature of your industry? What is your finished product or service? How many sales managers report to the Area Sales Manager (ASM)? What is the geographical spread of the customers? Is the product exported also? What is the involvement of wholesalers or retailers in the sale of your product? Delivery of the finished product also depends on the timely procurement of the raw material. Therefore, where suppliers of the raw material are located? Do you have overseas suppliers?
If you are from service industry, then different parameters come in picture.
Replies to these questions are necessary as productivity would differ from one industry to another. For example, though steel manufacturing company and garment manufacturing company both belong to the "manufacturing" category, their dynamics is different.
Going further, have you trained your salespersons? If given a chance to handle particular sales call, will the sales call be handled exactly in the same fashion by 10 salespersons? I ask this question because to improve the productivity, you need to have a well-researched, customisedsales process. Training should be conducted on this formal sales process.
How the salespersons maintain the records of their sales call? I mean to say, have you designed a formal "Sales Call Evaluation Sheet"? If yes, have you done study of these sheets? If yes, then could you draw specific pattern in the category sale?
Do you have marketing department? What inputs do they provide to the sales department? Do you study your competitors? If yes, then how? Do you have budgetary allocations for the "Market Research"? What is the brand image of your company in the market? What market share do you have? How many inbound queries do you get from your customers for the purchase of your product?
What is the attrition rate of salespersons in your company? How do you recruit your salespersons? What are the recruitment standards? Have you trained the staff who are involved in recruitment in "Interview Handling Skills"?
How often top management personnel accompany salespersons for the sales call? How top management records their observations on the quality of the sales call?
Has the product been designed after sufficient market research? Has the product been copied from the competitors? What is the quality of the product? What is the product failure rate? Do the salespersons have complete faith of the product? If yes, then how do you asses it? Do you have after sales service department? How do measure the turnaround time for the technical fault?
There are so many questions gentleman/gentlewoman. Productivity is complex issue. It cannot be generalised in just 1-2 points.
I ask these questions because I conduct the training on "Effective Selling Skills". Click on the hyperlink to know more about it.
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6th May 2015 From India, Bangalore
It appears that you have given measures of productivity of call centre agents. However, I doubt call centres have ASM.
Above all, you could add one more productivity measure I. e. acquisition within average turnaround time and above that.
6th May 2015 From India, Bangalore
This is in addition to what I have written in my earlier post. To measure productivity, you have given one of the measures as What is the cost of each client acquisition?. However, I would like to ask in this connection on what parameters do you measure the "cost"?
To measure the cost, you should include total cost to run the company divided by the number of new accounts brought in (or units sold). However, most of the BPOs are private limited companies and which private limited company's owner discloses the total expenditure figure? Therefore, this measure of performance is valid only for the public limited companies.
If you include only the salary and overheads of the sales staffs then it would give flawed figure and it would be flawed measurement too.
I will be thankful to you if you provide your comments on my view point.
7th May 2015 From India, Bangalore
As an intro, I am a Summer Intern at Samsung and I am working on Designing a Productivity Model for an Area Sales Manager. I am working on the Appliance making segment at Samsung i.e. the one responsible for making Washing machines, Refrigerators, ACs etc So, my exact task is to demystify all those factors and sub factors that can affect the productivity of an Area sales Manager and then come out with a standardised productivity model . Further, I need to provide with certain calculations based on that model and the parameters taken into account to calculate the productivity. I need to do it for both the sales and the services part but mainly I need to concentrate on the sales area.
Kindly tell me , if you know more information .
Yes, I do agree that it is a complex issue . But given the scope of my organization and reach, Can you now help me or provide me with a structured approach of how to proceed.
Thanks in advance.
8th May 2015 From India, Delhi