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this is such a very useful tool for trainors training. its so common among first line managers and at times even middle managers of not knowing these two important laws of motivating people. most poor performers are the result of manager's ineptness. they tend to communicate mostly the "WHAT" but failed to clearly showed people the "HOWS" in order to accomplish goals. there are lot of "clown managers" today. managers who just tell people "this is what i want" leaving people on their own to satisfy that goal.