Dinesh Divekar
Business Mentor, Consultant And Trainer
Operations Head
Hr Executive
Assistant Manager Hr
Hr Manager
Hr Executive
Prarthana Singh
Hr- Executive
Darshana Tawre
Quality Analyst
+3 Others

Dear friends,

Time and again queries appear in this forum on the concepts of KPIs, KRAs and Performance Management System (PMS). Many HR professionals do not know how to design the KPIs or KRAs.

For the convenience of everybody, I have attached Samle KPI and KRA Manual. The MS Excel Workbook contains five sheets. First three sheets are related to construction or real estate industry (Contracts, Design & Development and Land Survey Department) and other two are about port industry (Container Terminal and Project (Mechanical) Department).

The attached manual is a sample one. KPIs or KRAs for other departments are not shared. KPIs and KRAs for the departments mentioned above is not a complete list. Essence of designing KPIs and KRAs lies in their customisation. The document is attached to show how customisation is done.

I have been giving my replies on this subject time and again. You may go through the following link:


Though the above link pertains to the IT company, the reply is applicable to all the industries. In the above link, there are several hyperlinks. Go through all the links patiently and I request you to improve your understanding of PMS.

Please do not raise queries or send me mails to share the complete details of the KPI and KRA Manual as my consulting services are paid one. Secondly, my consulting charges are non-negotiable. Therefore, approach me to avail of my consulting services only if your management understands the value and ready to pay premium prices for designing PMS for your company.
4th March 2015 From India, Bangalore

Attached Files
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File Type: xls Sample KPI and KRA Manual.xls (31.0 KB, 6571 views)

Hello Myself Habeeba
i want to know the process of employee performance
From Self assessment form to Final CGPA Scorings
and the formula how we calculate scoring annually and monthly too
Kindly help me
20th January 2017 From India, Hyderabad
Hello, Can someone please guide me regarding how to build KRA’s and KPI’s for UI Designer and UX Designer profiles. Regards, Neha Khan
6th June 2017 From India, Mumbai
How To map the Performance of HR Department yearly in the form to judge them and give the Increment accordingly and what should be the % or what should be the method to deliver the employee satisfaction to HR Department employees working in any company?
7th July 2017 From India, Vadodara
Kindly share the KRA for real estate company for running the organisation in better way and helping in maintaining the things. on prayer.singh00@gmail.com
17th July 2017 From India, Lucknow
Dear friend,

Instituting Performance Management System (PMS) is a far more serious business. I have given a reply to a similar post. Click the following link to refer the reply:


Though the heading of the heading is for IT companies, the above reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

Sample KPI and KRA Manual: - Check my first post. It includes some of the KPIs applicable to real estate industry well.

Videos on PMS: - To clarify on PMS, I have uploaded the following videos:



For further doubts, feel free to contact me.


Dinesh Divekar
17th July 2017 From India, Bangalore
I am working on developing KPIs for different departments in a footwear (production) company. Your ideas, suggestion shall help me develop KPIs in this regard.
Thanks and best regards,
24th July 2017 From China
How to design KRAs? what is the difference between Qualitative and Quantitative KRAs?
24th July 2017 From India, New Delhi
Hey HR Members
I have started working in a prefabrication moular company. we have setup HR process here but am unable to keep with KRA & KPI for each Department .I need KRA & KPI for each department in a construction industry on urgent basis
Thanks & Regards
27th July 2017 From United Arab Emirates, Dubai
Hi Mr.Dinesh Divekar,
Iam working with a diagnostic company (having manufacturing facility and R&D)
can you please help me creating KRI & KPI for following departments:
R & D
Service & Applications
Marketing Coordinators
10th August 2017 From India, Hyderabad
Hi Mr.Dinesh Divekar,
Iam working with a Office stationery and Packaging Manufacturing company
can you please help me creating KRA for following departments:
Thanks & Regards
Rakesh Pandey
9th September 2017 From India, Jalalpur
Hi, Request you to share KRA and KPI below answers for the field of Tourism. I work for Thomas Cook India Limited and my Human Resource needs me to fill my KRA.
I have to answer below headers.
People Development
Process Innovation
Request you to kindly help me out as this is my first time to fill the KRA.
Aalap Kulkarni
10th September 2017 From India, Mumbai
Hi, Rakesh & Kulakarni, how can anyone prepare KRA without having knowledge of exact work being done by each individual? Please provide them, then we can prepare.
10th October 2017 From India, Lucknow
Can anybody send me the performance appraisal parameters for Infrastructure Company AND how to develop PMS.
Thanks & Regards
16th October 2017 From India, Indore
I am working with IT company, I want to set KRA and KPI for all the employee.
Please help me out if any one have all the KRA and KPI designation wise.
Neha Patel
27th October 2017 From India, Ahmedabad
Hey Guys,
I am newbie on this site :)
I am working as a TL for Training and Quality department in an International Chat Process.
I need some help in creating KRA (performance measurement) for the role of Trainer and Quality Analyst.
It would be great if you guys can help me with some insights.
2nd April 2018 From India, Mumbai
Can any body give me one existing Goal setting format and PMS worksheet for a Manufacturing company.
Thanks in Advance.
you can mail me at
4th April 2018 From India, Kolkata
I am working in clothing company. My manager has told me to prepare KRA based performance appraisal form of retail merchandiser and Sales manager and told me to put KRA and KPI points in them of both the positions. I have never worked on this field. Apprisal form I have already prepared but I am struck with KRA and KPI points.
Need help.
Please tell me what all KRAs and KPIs points I can put in in Retail merchandiser and Sales Manager.
20th April 2018 From India, Thane
Hello Everyone,
I am working in a construction type company as an HR Executive, company has many site locations running all over India. My senior asked me to prepare KPI for site operation employees but i have no idea about this. in my opinion a technical person like site in charge or project head can only do this practice.
Can a HR set KPI for employees involved in construction work. if yes, then how, what are the factors involved in it.
Please suggest me.
21st July 2018 From India, Delhi
I want KRa / KPI for Purchase Executive for Hospitality Industry. Please support me ASAp
9th October 2018 From India, Madras
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