Dinesh Divekar

Dear friends,

Time and again queries appear in this forum on the concepts of KPIs, KRAs and Performance Management System (PMS). Many HR professionals do not know how to design KPIs or KRAs.

For the convenience of everybody, I have attached "Sample KPI and KRA Manual". The MS Excel Workbook contains five sheets. The first three sheets are related to the construction or real estate industry (Contracts, Design & Development and Land Survey Department) and the other two are about the port industry (Container Terminal and Project (Mechanical) Department).

The attached manual is a sample one. KPIs or KRAs for other departments are not shared. KPIs and KRAs for the departments mentioned above is not a complete list. Essence of designing KPIs and KRAs lies in their customisation. The document is attached to show how customisation is done.

I have been giving my replies on this subject time and again. You may go through the following link:


Though the above link pertains to the IT company, the reply is applicable to all industries. In the above link, there are several hyperlinks. Go through all the links patiently and I request you to improve your understanding of PMS.

Please do not raise queries or send me emails to share the complete details of the KPI and KRA Manual as my consulting services are paid. Secondly, my consulting charges are non-negotiable. Therefore, approach me to avail of my consulting services only if your management understands the value and is ready to pay premium prices for designing PMS for your company.


Dinesh Divekar

From India, Bangalore

Attached Files (Download Requires Membership)
File Type: xls Sample KPI and KRA Manual.xls (31.0 KB, 10384 views)

Dinesh Divekar
Business Mentor, Consultant And Trainer
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Hr Executive
Assistant Manager Hr
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Workplace Assessment And Training
Shilpi Yadav
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Hr- Executive
+1 Other

Hello Myself Habeeba
i want to know the process of employee performance
From Self assessment form to Final CGPA Scorings
and the formula how we calculate scoring annually and monthly too
Kindly help me

From India, Hyderabad
Hello, Can someone please guide me regarding how to build KRA’s and KPI’s for UI Designer and UX Designer profiles. Regards, Neha Khan
From India, Mumbai

How To map the Performance of HR Department yearly in the form to judge them and give the Increment accordingly and what should be the % or what should be the method to deliver the employee satisfaction to HR Department employees working in any company?
From India, Vadodara
Prarthana Singh
Kindly share the KRA for real estate company for running the organisation in better way and helping in maintaining the things. on prayer.singh00@gmail.com
From India, Lucknow
Dinesh Divekar

Dear friend,

Instituting Performance Management System (PMS) is a far more serious business. I have given a reply to a similar post. Click the following link to refer the reply:


Though the heading of the heading is for IT companies, the above reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.

Sample KPI and KRA Manual: - Check my first post. It includes some of the KPIs applicable to real estate industry well.

Videos on PMS: - To clarify on PMS, I have uploaded the following videos:



For further doubts, feel free to contact me.


Dinesh Divekar

From India, Bangalore
Hi, I am working on developing KPIs for different departments in a footwear (production) company. Your ideas, suggestion shall help me develop KPIs in this regard. Thanks and best regards, Chaudhry
From China
How to design KRAs? what is the difference between Qualitative and Quantitative KRAs?
From India, New Delhi
Hey HR Members
I have started working in a prefabrication moular company. we have setup HR process here but am unable to keep with KRA & KPI for each Department .I need KRA & KPI for each department in a construction industry on urgent basis
Thanks & Regards

From United Arab Emirates, Dubai
Jlakshmi Kumar
Hi Mr.Dinesh Divekar,
Iam working with a diagnostic company (having manufacturing facility and R&D)
can you please help me creating KRI & KPI for following departments:
R & D
Service & Applications
Marketing Coordinators

From India, Hyderabad

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