Lizancy
General Hr, Mysap Erp Hcm,hays Job Evaluation,
Leolingham2000
Management Consultant
+1 Other

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I have heard my HR dept head speaking of balance score card and KPI and my query is what is KPI? what is its full form, how is it calculated? Thanks Liz
From Australia, Adelaide
KPI
STANDS FOR
'' KEY PERFORMANCE INDICATORS''
These are performance target set by management for
various levels of staff , on annual basis, as part of the
planning / budgeting process.
EXAMPLES
1.SALESPERSON
-ACHIEVE A MARKET SHARE OF 15% IN YOUR TERRITORY.
2. CUSTOMER SERVICE MANAGER
-ACHIEVE A 95% LEVEL OF CUSTOMER SATISFACTION
etc etc
EVERY DEPARTMENT / INDIVIDUALS HAVE A ''KPI''
THE BALANCED SCORECARD IS THE MANAGEMENT SYSTEM,
WHICH IS USED TO TRACK THESE KPI.
REGARDS
LEO LINGHAM

From India, Mumbai
Hi, Im new to this site. I hope anyone here will be able to help me. How to create a balance scorecard for KPI?
From Philippines, Manila
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