We recently installed a retina scanning biometric device in our factory premises. Though, the troubles started with the very installation day. It just does not recognize the employees. the database is just about 80 employees, and the company from which we procured it, now says to make a box around it like the PCO booths!!
Please help. I don't really know what to do, I have tried the 3-covered sides and done, it doesn't work. adjusted the height, angle, etc. Does anyone here have any idea as to how to solve it, or it needs some angle or something? I can pass on the details of the machine through the mail, as i do not wish to jeopardise the biometric company's name. Please help me with a few solutions to try. It's been over 2 months and it's still persisting... 26th July 2014 From India, Mumbai