Dear Candidate,

We are hiring for Team Leader & Quality Executive position for Mumbai/Indore.If Interetsed than pls share your resume at or you can contact at 9893145678/9713531000.Contact person Arpita/Minal

Following is the JD of the profile

To effectively manage a team of 12 – 15 agents according to the policies of Company and its clients, while attaining or exceeding production, performance, turnover, and quality assurance index goals.

***Understand Companies Operational Process and Standards and effectively manage performance.

***Meet or exceed all performance and production goals, provided by the clients.

***Ensure all team members adhere to the quality monitoring and verification guidelines established by Clients.

*** Review & meet with agents at established intervals (Daily, Weekly, Monthly)

*** Educate, re-train, and evaluate agents on an ongoing basis.

*** Understand and assure adherence to all regulatory compliance

*** Successfully complete and impart all product updates to team.

***Review dashboards/ data reports on a daily basis and provide constructive feedback.

***Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.

***Must have a strong eye for detail and a thorough understanding of client expectations

*** Meet retention and people management goals.


Arpita Khandelwal

Sr. Hr Executive

Team Splash

Permanent Staffing * Temporary staffing * Payroll Outsourcing * Training Services * Business Consulting * Outsourcing Services
We are hiring for leading Bpo’s with good package & perks
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