Kannanmv
Hr & Administration
Jayashreeg
Service

Thread Started by #jayashreeg

Dear all,
I am working as Manager-HR in automobile company. It is dealership of Car service and showroom.
I would like to do Gap analysis for my company.
I am requesting pl give me your guidance and valuable suggestion for the same.
I would like to know about how to start the process what are the factors should included.
I am waiting for your valuable suggestion and guidance.
Thanks& Regards
Jayashree Gharde
7th February 2014 From India, Mumbai
Have you determined what level of skill & knowlege for every position. If yes please share the input to help you. If not please determine the same so move further.....
7th February 2014 From India, Pune
Greetings Jayashree Gharde,

The process of Gap analysis starts with assessing the ground reality. To start with each department has to conduct a Daily Work Management meeting wherein they discuss the targets achieved by them against the targets set by the Management for the year, month, week, day. Such a discussion will through up the gaps and the solutions to address these gaps must be discussed and agreed.

As you have mentioned that your's is a Car service and showroom.

Your service advisors must review the number of repeated complaints and the root cause for the complaints and the person who attended to that vehicle, if he does not possess the requisite knowledge in a particular area then he will need to be trained.

Likewise your service team needs to follow up after service and assess the customer satisfaction. Any complaints from customer is a gap and needs to be addressed.

As regards your sales team.

The number of cars to be sold during a month and gaps if any needs to be addressed with a strategy.

Finance team needs to assess the shortfall in cash flow and the methodology to address the situation.

In short each department has set goals and a review of the work to be done each day will highlight the gaps that needs immediate focus and attention.

Regards
10th February 2014 From India, Madras
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