Success of KRAs depend on the role clarity. Role Clarity has been a major problem with most managements. Also the KRAs setting is one thing and measurement of progress is another. Does your MIS support KRA measurements? Meanwhile I have attached a Master KRA list which you can use. You can get back to me for any further details or if you need to properly implement these KRAs in your organisation. I can visit your organisation to help you doing that at no professional fees.