Prafulla K Acharya
Freelance Trainer
Korgaonkar K A
Ba,llb,mpm,dir&pm,dll&lw,d.cyber
Raj Kumar Hansdah
Shrm, Od, Hrd, Pms
Couvery
Consultant
Sreeram70
Manager
+2 Others

#Anonymous

Dear All,

We are a Mumbai based Training Company, conducting Public Workshops & In-company Trainings from last 4 years in India & recently faced some serious problem with the Faculty.

We had arranged a Public Workshop for HR folks & got an Faculty who is a Senior Professional with an Company & who assured us that he has experience in delivering training from long time & agreed to follow our process for the training. But he didn't follow any of the steps instead of our repetitive approach.

The training failed drastically because of his lack of support & poor deliverance instead we had arranged it in 5 Star hotel with good preparations & we beared tremendous losses for the same & lost our clients too.

Now we want the Faculty to share our loss in terms of Payment. But he is not accepting any of these saying it has happened in past & infact threatening us.

My questions were:

1.What do the Training Company do in such situations?

2. Is there any laws or forums where we can raise our issues ?

3. How do we resolve the issues without any harm to the Company's reputation?

Kindly help with your valuable suggestions.

Regards

Ganesh
17th August 2013 From India, Mumbai
Dear Ganesh ji,
Answers to your questions, according to me, are as under:
Ans to Q1: Your company can not do any thing in this situation.
Ans to Q2: There is no forum or platform where you can raise your issue.
Ans to Q3: Forget and forgive. Start with new chapter. Address the clients that you are coming out with better programs with better faculties. Have a personal touch with clients.
All the BEST.
17th August 2013 From India, Mumbai
Well, you have mistaken in judging the person for Faculty as by believing on what he told about his experience etc. Also, you can judge him by organizing some in-house event or a small eventbu you have taken him for directly for the large event and depended on him and finally disappointed.
As Mr. Korgaonkar said, you can't do anything against him or there's no such platform to raise the issue.
You should follow proactive approach to avoid such situation and losses.
17th August 2013 From India, Lucknow
How did you believe the faculty's self claim about his authority on the subject?

I am rather disappointed by a few great Training Companies like yours who took all my client details, my confidential inputs, Stamp papers for taking bond from me to work as per their guidelines. Some of those Bombay based and Bangalore based companies conveyed me their acceptance to utilize me in their training programs, but no one company actually called me once even during last over one year. May be they are in shortage of business as there are many players and throat-cut competition is there to get business at reducing course fee.

( I am one self made role model motivational trainer for over 40 years from 1970 in TISCO, Jamshedpur, from 1975 in National Productivity Council of India till 2002 and for last 11 years after retirement as more or less a freelance trainer. I conduct training in Hindi, Bengali, Odiya and English for Workmen to top management.)

If you express the details of the same faculty in this forum, may be it will serve a good purpose to all. You must have got all the correspondence to prove your point I am sure.

You my contact me for any other clarification- Er Prafulla K Acharya, Ph.D. in HRD & Mgt ( IIT-Kgp )

I AM IN USA TILL 11TH NOVEMBER 2013. PHONE IN USA-001-972-200-7485, <pka2001uk@yahoo.co.uk>,<pka1942@gmail.com>
19th August 2013 From India, Bhubaneswar

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Mr Ganesh, You can utilize this forum in exposing the person who has cheated your organization. P K Acharya
19th August 2013 From India, Bhubaneswar
Dear Mr Ganesh ,

Our friends have answered all your questions.

It is apparent that you do not have a system and procedure for empanelling Faculty. Please get hold of ISO 9001 - QMS standards -

1. You must have verified testimonials/ certificated against the originals.

2. Are they from govt recognized universities.

3. Universally Degrees and training certificates are available for money.

4. You must have subjected to him to your [Company] own scrutiny as to his abilities capabilities .

5 Depending on the importance of the programme , there should have been a dry run/rehearse.

6 Trainer should go by your schedule minute by minute and content should have been approved by you including activities , games or stories the outsourced trainer wants to use in the training.\

7 Even audience questions should have been anticipated and answers made ready.

In simple term you should have had the control over the programme , including keeping a stand by trainer.

8 You have failed to deliver what you promised to your client.

Sorry if it hurts being point blank

Vazgha Valamudan

Iyer R N
19th August 2013 From India, Madras
Dear Ganesh,my opinion differs from the replied members. You must have signed a agreement or a contract or might have issued a communication to the trainer about you plan or might have offered some remuneration for this, if you have done so the following are the answers for your questions
do the Training Company do in such situations? can issue a legal notice specifying the occurrence and charging the penalty
2. Is there any laws or forums where we can raise our issues ? this particular issue is \"Breach of trust\" under 504 of Indian Penal Code
3. How do we resolve the issues without any harm to the Company\'s reputation? you can approach an advocate for issuing a notice to him and also file a case against him.
you have not mentioned your mail ID to send you any draft of this, but you can reach me on sriram15071970@gmail.com or on 9010352384, or can post your issue on www.jsriram.in
Regards

19th August 2013 From India, Hyderabad
I know it doesnt help by my saying that checking credentials was very important. But there is no gainsaying the fact that it is indeed crucial to get ROI on training investment which my other senior colleagues have talked about.
If you are still on talking terms with the (failed) faculty, why dont you engage him in conversation to right the wrong. I am sure any trainer worth his salt zealously protects his reputation. After all in training, we are only as good as our last performance!! While the customer who feels let down by you/the faculty will not take kindly to re-hiring him even at no extra charge, you can re-try with anothe faculty and absorb the cost of the intervention. Why go for a 5-star hotel, offer to use the company\'s premises for the remedial workshop with another faculty and offer it free of charge. I am sure you also want to resurrect your reputation in Mumbai with that company. I would be interested to take o n this challenge. My email Id is pnkrishnan2002
19th August 2013 From India, Coimbatore
Dear Ganesh
What was the duration of the program ?
What went wrong exactly ?
Did the Faculty veer away from your scripted training format ?
It would be relevant if you focus on what went wrong; instead of being vengeful and think of any retaliatory action.
Warm regards.
19th August 2013 From India, Delhi
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