Prafulla K Acharya
Korgaonkar K A
Raj Kumar Hansdah
Shrm, Od, Hrd, Pms
Answers to your questions, according to me, are as under:
Ans to Q1: Your company can not do any thing in this situation.
Ans to Q2: There is no forum or platform where you can raise your issue.
Ans to Q3: Forget and forgive. Start with new chapter. Address the clients that you are coming out with better programs with better faculties. Have a personal touch with clients.
All the BEST.
17th August 2013 From India, Mumbai
As Mr. Korgaonkar said, you can't do anything against him or there's no such platform to raise the issue.
You should follow proactive approach to avoid such situation and losses.
17th August 2013 From India, Lucknow
I am rather disappointed by a few great Training Companies like yours who took all my client details, my confidential inputs, Stamp papers for taking bond from me to work as per their guidelines. Some of those Bombay based and Bangalore based companies conveyed me their acceptance to utilize me in their training programs, but no one company actually called me once even during last over one year. May be they are in shortage of business as there are many players and throat-cut competition is there to get business at reducing course fee.
( I am one self made role model motivational trainer for over 40 years from 1970 in TISCO, Jamshedpur, from 1975 in National Productivity Council of India till 2002 and for last 11 years after retirement as more or less a freelance trainer. I conduct training in Hindi, Bengali, Odiya and English for Workmen to top management.)
If you express the details of the same faculty in this forum, may be it will serve a good purpose to all. You must have got all the correspondence to prove your point I am sure.
You my contact me for any other clarification- Er Prafulla K Acharya, Ph.D. in HRD & Mgt ( IIT-Kgp )
I AM IN USA TILL 11TH NOVEMBER 2013. PHONE IN USA-001-972-200-7485, <email@example.com>,<firstname.lastname@example.org>
19th August 2013 From India, Bhubaneswar
Our friends have answered all your questions.
It is apparent that you do not have a system and procedure for empanelling Faculty. Please get hold of ISO 9001 - QMS standards -
1. You must have verified testimonials/ certificated against the originals.
2. Are they from govt recognized universities.
3. Universally Degrees and training certificates are available for money.
4. You must have subjected to him to your [Company] own scrutiny as to his abilities capabilities .
5 Depending on the importance of the programme , there should have been a dry run/rehearse.
6 Trainer should go by your schedule minute by minute and content should have been approved by you including activities , games or stories the outsourced trainer wants to use in the training.\
7 Even audience questions should have been anticipated and answers made ready.
In simple term you should have had the control over the programme , including keeping a stand by trainer.
8 You have failed to deliver what you promised to your client.
Sorry if it hurts being point blank
Iyer R N
19th August 2013 From India, Madras
do the Training Company do in such situations? can issue a legal notice specifying the occurrence and charging the penalty
2. Is there any laws or forums where we can raise our issues ? this particular issue is \"Breach of trust\" under 504 of Indian Penal Code
3. How do we resolve the issues without any harm to the Company\'s reputation? you can approach an advocate for issuing a notice to him and also file a case against him.
you have not mentioned your mail ID to send you any draft of this, but you can reach me on email@example.com or on 9010352384, or can post your issue on www.jsriram.in
19th August 2013 From India, Hyderabad
If you are still on talking terms with the (failed) faculty, why dont you engage him in conversation to right the wrong. I am sure any trainer worth his salt zealously protects his reputation. After all in training, we are only as good as our last performance!! While the customer who feels let down by you/the faculty will not take kindly to re-hiring him even at no extra charge, you can re-try with anothe faculty and absorb the cost of the intervention. Why go for a 5-star hotel, offer to use the company\'s premises for the remedial workshop with another faculty and offer it free of charge. I am sure you also want to resurrect your reputation in Mumbai with that company. I would be interested to take o n this challenge. My email Id is pnkrishnan2002
19th August 2013 From India, Coimbatore
What was the duration of the program ?
What went wrong exactly ?
Did the Faculty veer away from your scripted training format ?
It would be relevant if you focus on what went wrong; instead of being vengeful and think of any retaliatory action.
19th August 2013 From India, Delhi