Saswatabanerjee
Partner - Risk Management
Employment Lawyer
Lawyer & Consultant
+3 Others

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Dear Seniors,

I am a member of cite HR since 2008, I am seeking some advice from you in the matter I am experiencing now a days.

Nine month ago I have purchased a mobile brand name Micromax model A73. After nine month I found the touch screen of the mobile is not working properly, the warranty period of 12 months was not completed hence I contacted the Micromax service center. The service Engineer asked me to deposit my mobile handset to service center and will be received back repaired within a period of 15 days. Accordingly I deposited the hand set to service center and get proper receipt of that.The service center has not bothered to provided any service mobile handset for customer convenience.Now even after 2 months neither I am getting any feedback nor my repaired mobile. I wrote 3 letters to the customer care of the Micromax Co. they have only provided me the complaint No. but not any status of repaired mobile or any idea about when I am getting it back.

Suppose I file a complaint in Consumer Court it will take more time, so seniors is there any other action plan to get back the repaired mobile from the Company? Please guide me.

Hello Kishor,
Yesterday i got a news that police arrested the MD of Micromax mobile for giving bribe to MCD Engineer, amount was 25 Lacs Officially.
So company it self facing the problems, how can they help customers
Hope for the best,
Thanking you,
Regards,
Ashish

Kishore you need to go to the consumer court, you have tolerated them enough, and you can do it yourself without a Lawyer, once the court notice reaches them the job will be done fast. Company internal issues such as with the MD will not affect the company so much that it will not do its other functions.
Regards,

The bribe and arrest was not connected with Micromax business, incidentally.
He was apparently trying to help his second in command resolve a property matter.
I wonder how strong the internal structure of the company is to be able to work on after this, though. Well, Laloo Prasad ran an entire state from the jail :)

Micromax products are atrociously poor & naturally service is worse. I faced terrible problems with their "Data card" (USB for wireless internet.) My boss did not agree to waste time in consumer court and so we lost Rs,2,700. I wish you all the best with consumer court. Having changed my job, I don't have documents with me. Otherwise I would be extremely glad to come tender evidence in the consumer court.
Hi All, is there any legal format for case filing in the consumer court related to the Kishor’s mobile case. if it is, kindly attached the same. regards, Vijay Saxena IT sector
Dear Senior,
please attached format / legal draft regarding case filing at consumer court (consumer to whom such goods are sold or delivered or agreed to be sold or delivered or such service provided or agreed to be provided).
Regards,
Vijay

If you face problems like this, you can simply go to the online consumer forums like http://www.akosha.com/ to register your complaints against the brands.
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