Hello Seniors, I need some guidance here. I work for a reputed company called EMC2, Bangalore. I occasionally work on weekends (Saturday/Sunday) and claim a shift allowance Per the company policy ( INR 2500) . I noticed in the current month's Payslip that the shift allowance for my work on one of the weekends has not come through. When I intimated my then manager( I have a new manager now) he did not reply to me. When I escalated to the HR in my department she told me that she would look at it and revert. It's been 3 weeks and no result. Instead, I have been made to move in circles.

I had a slight miss while filling up the shift allowance sheet. I missed selecting "shift allowance" in another TAB by mistake. It is for the managers to verify and double-check for the claims before releasing them to the finance department. My manager neglected it.

However, I submitted my time card on time against that effort, sent an earlier intimation via E-mail before my actual work on the weekend. And filled in the comment TAB of the shift allowance mentioning the date.

I clearly intimated the same thing to all my corresponding mails to department HR and managers. However, no one is willing to help. My ex-manager is not responding even when I ask him for a meeting to sort it out ( as my current manager suggested me to do).

He even treating me differently ever since I raised a voice in the professional way that I am not given enough training in my field because of which i feel I am lagging my skills. Since then he is misbehaving me. I even completed an Expert certification and never acknowledge my effort. I have been always recognized well by the Onsite resource ( managers and project managers in the US and they have praised my works all the time. So I am not an underachiever ). For others, it accustomed to forward such achievements to the entire team .sorry for being Sidetracked. My only concern now is to get my shift allowance. That is my hard-earned money and if denied will not be justified.

What should be my next step? Whom should I escalate to? Kindly let me know. I am at loss.

thanks in advance

From India, Bangalore
Dinesh Divekar
Business Mentor, Consultant And Trainer
Recruitment/talent Acquisition, Career Counselling
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Hello Abhinay,
While empathizing with your situation, pl clarify IF you asked your present manager for suggestions [since it was he who suggested you to approach the earlier manager for redressal]?
I think your present manager can take-up the issue & escalate it on your behalf--just because the incident happened BEFORE his tenure DOESN'T MEAN he CAN'T take it up. And if there's any chance for anyone within your company to take it up, IT HAS TO BE HIM--for the simple reason that IT'S HE who will have to take work from you now-on. It's in BOTH your & HIS interest. And a dissatisfied employee is not any boss desires--IF he can help it.
Pl suggest to him--but at the same time PL DON'T USE THIS SAME LANGUAGE IN WHICH I WROTE THIS RESPONSE. It's more likely to be perceived as a 'threat' from you than resolving the issue--tone it down & put across the point subtly. Hope you get the point.
All the Best.

From India, Hyderabad
Dinesh Divekar

Dear Abhinay,

It is quite unfortunate that this simple matter has been blown out of proportion. What surprises me is that it should happen in a company like EMC2. My another surprise is that your HR is also sitting pretty idle on the matter even when you approached to them. Now as a immediate measure, I recommend you taking printout of all the correspondence that you had with whoever you had. Wait for sometime to check whether your allowance gets credited. If not, then approach the Head HR. If he does not do anything then approach MD. If he does not do anything then you have two choices. One is to forego the shift allowance. Second is to give lawyer's notice for illegally withholding the shift allowance. However, please make a note that going for this option may incense the authorities and they may start troubling you. You may end up in risking your employment also.

For Sateesh: - You may go through the paragraph three of Abhinay's post. He had approached his current manager. His current manager had told Abhinay to approach his ex-manager. This is nothing but shirking from one's responsibilities. Secondly, one's the matter reaches at the door of HR, whether the allowance is routed through one's manager or not does not matter. HR Head can very well sanction the allowance by utilising his/her legitimate power. But I doubt whether matter has reached level of Head HR at all.

For all the HR Professionals: - This is a classic case study of employee motivation, organisation culture, causes of employee attrition etc. Abhinay's could be just one case. There could be similar things happening in the company. The instance goes on to show vacuity behind the jargon like values, vision, employee engagement etc. The instance also shows the hollowness of the big brands. For the rightful allowance, the employee has to run from pillar to post! What a pity!

Final comments: - The instance also shows why labour unions were important. I doubt whether HR or any other manager would have shown temerity of doing nothing for the rightful demand of the worker had it been a unionised company. But then this is the crux of the matter is. These persons working in IT and BPO sector frown at the trade unions without realising their necessity. People prefer suffering silently rather than being led or helped by some external agents. God only knows when the wisdom will dawn on them!


Dinesh V Divekar

From India, Bangalore

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