Tsk.raman
Consuting - Life Coaching
TRAINER@WORK
Trainer -personality Development And Communication
Ashok_32
Sr.hr.executive
+2 Others

Dear Seniors, Please guide what is the difference between Behavioral Competency and Soft Skills. Regards, Rahul
8th May 2013 From India, Pune
Behavioral competencies encompass knowledge, skills, attitudes, values, self concept, traits and actions that distinguish excellent performers.
Soft Skills are intra-personal or interpersonal skills that help an individual to perform better and establish win-win relationships with others.
For example, there is an Engineer who is very good at his job but he does not know how to talk to others fluently in English; so he needs to work upon his English Communication Skills which are a part of Soft Skills.
When we look at the Behavioral competencies, we look at the person's knowledge, skills, attitude (positive or negative), values (honesty, integrity), traits (aggressive, calm) - all of these.
So in a way, Soft Skills are a part of the Behavioral Competencies. Hope this makes it clear for you, Rahul.
9th May 2013 From India, Delhi
Dear Rahul, In a nutshell,Soft skills are primarily personality traits that can be groomed, enhanced or even repressed with the help of behavioural interventions(skills,such as Training)-Mahesh
9th May 2013 From India, Hyderabad
Dear Atul Sharma, Excellent Explanation for the difference between the Behavioural competency and soft skills. Reg, Ashok
9th May 2013 From India, Coimbatore
Hi,

Behavioral competencies? two big words- so let's keep it simple and let's break them up!

The 1st word is behavior- What is behavior- it is the tendency or the way you react to any situation- in any given situation what is the response you give-if it is a good one do u feel happy and show it or do u grumble that things could have been better! Or if is a tough one do despair and wail and cry and say " I told you so" or do u stay calm and maintain confidence and try to see what good can come out of it and try to control the bad event. When u look at people do you smile or do you frown or simply avoid looking at them, whenever u r in a crowd do you wish you were somewhere else or do you feel happy that you are there. When you talk to people do u show that u r talking to some servant or somebody who has a responsibility to listen to what u say? Do u shout, abuse, or are rude or arrogant when you are talking? Do people come back to talk to you?

All the above can be summarized as your behavior and depending upon the way you generally react or interact people will start summarizing your behavior by giving you a label- e.g. friendly, smart, mean, rude, bore, dependable, avoid etc. This label is in other words your " personality". Depending upon whether people feel happy, confident, relaxed etc. you will be seen as a person with positive personality and on the other end you will have a negative personality. The more positive people will take you the more well behaved you are or in other words you are developing behavioral competencies(after all, competent means doing something well).

So now the question comes how do u become " behavioral competent". Obviously by developing the kind of traits or characteristics which will convey positivity. Characteristics like confidence, clarity in thought and speech, positive outlook,good manners etc help in conveying positive impressions. The frequency of use of these characteristics is dependent on your attitude or the tendency/natural instinct which you brain will follow -meaning toward which direction will your brain run- to complain, cry or be happy, calm and confident. If it is towards the latter, than you have a positive attitude and you will use more of the positive characteristics like happiness, confidence, cheerfulness etc and if it is the former than you have a -ve attitude. Since good use of these characteristics will turn into skill, and these characteristics are based on attitude which in turn is based on whole lot of information and instinct stored in your mind(nothing hard/concrete/data based), they can be termed as soft skills.

From the above you can safely come to the conclusion that behavioral competency is the end result of how you use the soft skills. We can say that soft skills are the foundation of behavioral competency. Another metaphor can be that behavioral competency is the tip of the iceberg and soft skills is what is hidden under the sea.

For more visit my blog.
10th May 2013 From India, Delhi
Hi Trainer@Work,

You have written:

behavioral competency is the end result of how you use the soft skills. We can say that soft skills are the foundation of behavioral competency. Another metaphor can be that behavioral competency is the tip of the iceberg and soft skills is what is hidden under the sea.

It seems that you have made your own conclusion and not read any of the OD books.

Please see appended the Ice berg model of Competency and you can see what actually a competency is.

behavioral competency is the end result of how you use the soft skills. Incorrect.

Behavioral competencies encompass knowledge, skills, attitudes, values, self concept, traits and actions that distinguish excellent performers.

We can say that soft skills are the foundation of behavioral competency. Incorrect

Self-concept, motives, values and traits are the foundation of behavioral competency.

behavioral competency is the tip of the iceberg and soft skills is what is hidden under the sea. Incorrect

As you can see in the ice-berg model, knowledge and skills are the tip of the ice-berg.

Above all, it is our attitude that determines our success at workplace.

Please let me know from where you have quoted what you have written. My knowledge for Competency comes from the famous book Competency at Work by Spencers.

Please read it and add value to yourself.
10th May 2013 From India, Delhi

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Dear Atul Sir, Which book should be refer for beginner? and more more thing how to define the proficiency level for behavioral competencies and soft skills? Regards, Rahul
10th May 2013 From India, Pune
I found this interesting because of it 'simplicity. Mr. Atul Sharma has done an excellent job, in making such a complex subject seem so easily digestable.

It's widely acknowledged by several experts in the past too that “Competency” is a tough word to define, particularly because experts and academics disagree on definitions.

Ask 100 consultants what competencies are, and you’ll likely get 100 different definitions.

Anyway since we need to make things simple, I would just add to what Mr. Atul Sharma is expressed..." Behavioral competencies encompass knowledge (things people need to know), skills (to do things), and attitudes (traits what you must bring to the job), to be successful in a role. They are defined by behaviors that describe what that competency would look like if someone were using it effectively.

Let more on this keep coming.

If this book Competency at Work by Spencers, refered by you Mr. Atul Sharma is in the form of a soft copy I request you to mail it to .

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Profuse thanks in advance.

Regards,

TSK. Raman

0834111185


11th May 2013 From India, Hyderabad
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