Tsk.raman
Consuting - Life Coaching
Divi123
Am-hr Generalist
Vicky69
People Management
Emdadul
Human Resources Management
Ankita1001
Sr. Hr Executive @ Polymerupdate
NK SUNDARAM
Soft Skill Trainer / Hr Consultant - India
Rajusiachen
Leadership & Motivation
+4 Others

Hi Can any one tell me what are qualities of a good HR professional.
1st May 2013 From India, Hyderabad
Hi..
Good HR managers see themselves as allies, not policeman.
Qualities
1) show empathy
2) Are approachable to employees
3) Communicate effectively
4)flexible in administering policies and in their own work schedules. Policies are guidelines
5) HR managers have two distinct, and often conflicting, roles according for a consumer products company.
They support the company to ensure they are optimising the value of the assignment and they support the employee by ensuring they are able to maximize their value to the organization.”
6)they actively listen to the employees
7)Leadership -- taking people to a place that they would not normally go to on their own.That also by good strategic planning.
8) able to Cope with change and operating difficulties
9) heart of organizational leadership
10) By providing the right C (challenge, confidence, or coaching) to the employees.
11)define a vision, articulate values, and infuse both into every aspect of employee management
1st May 2013 From India, Surat
Dear Member
In your question you have intended to be GOOD, HR (Manager) and PROFESSIONAL.
I would advise you to first develop yourself as a PROFESSIONAL. Professional is committed to a Mission and lifelong he remains a Missionary.
World's oldest and noblest profession is MEDICAL. A doctor remains doctor; there is no executive doctor, Manger doctor, Vice President (doctor) etc. He continues to deliver his professional commitment life long, but of course with increasing competent and effectiveness.
A Professional commands AUHTORITY by virtue of his COMPETENCE (knowledge, skills & abilities).
A Professional lives by Values both professional & Personal.
For him CAREER is not hierarchically taller Titles and Tags but Increasingly Meaningful and Life enriching Professional experience and accomplishments.
Attached reading may help you further to mold yourself as HR PROFESSIONAL.
Regards
Shailesh Parikh
Vadodara, Gujarat
99 98 97 10 65
1st May 2013 From India, Mumbai

Attached Files
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File Type: pdf HR with an attitude_Professional that is.pdf (105.0 KB, 613 views)

In addition to what Mr. Rakesh has already mentioned,
An HR needs the quality or ability to be flexible and patient.
Many of HR's responsibilities are tied up with other departments which should be taken care of.
Especially in small and medium businesses, it is very common to have one person playing multiple roles.
In my firm I have to co-ordinate with marketing team for incentives tracking, admin person with requisition and procurement, accounts team with salary formatting, etc.
HR in other words should act like a catalyst, whose mere presence can quicken the whole process but do not have any side effects.
Hope it helped.
1st May 2013 From India, Mumbai
Good HR Professional is the one who is committed to the work assigned to him and is open to all the employees,
Professional HR also defines as who is approachable to the employees and who has the quality to solve the employee queries, issues, guidance and nevers lets down the employees of the company,
HR is the backbone of the company, as there is sales and marketing team who promote the company in the market, HR is the one who is sitting at the back end and doing all the work which satisfies the employees and motivates them.
HR has different phases in different different organisation, there are some HR professional who are doing multiple activites, say for example i am handling HR, Admin & multiple other activites which keep the employees satisfied and who are willing to grow in the company and help company to grow.
Professional HR also means that who is ready to take any challenge and never say no attitude for HR employees are the top most priority.
3rd May 2013 From India, Taramani
Should have high IQ and EQ - coupled with common-sense! Rajusiachen
3rd May 2013 From India, Coimbatore
Please also remember that you are supposed to stay neutral - never to take sides with Management or employees. You do not belong to either side... It is some times very difficult to stay neutral in certain situations and in certain organisations but that is where the real challenge for a HR guy lies !
Best wishes
3rd May 2013 From India
MR. N.K. SUNDARAM
That is purely true...
I've suffered from such situation so many times. It is very difficult to give revert
I just want to suggest that during such situation, HR must have take decision after deep discussion with employer as well as employees too.
Some time , Decision without discussion with any of one party become very complex management problem.
3rd May 2013 From India, Surat
Dear HRSW1,
First be honest and upright.
Secondly, be communicative and approachable.
Thirdly,complete HR is a service industry. You are not bringing in money for the business but spending it on right people. So do not be GOD to all and be humane.
Fourthly, rather than waiting for employee asking you questions on various aspects, you go to employees and ask them questions about their aspirations, frustrations etc (that is empathy). Leave your office and meet people in their offices/workstations.
Lastly do not flaunt the power of confidential information and get into office politics.
Best of luck,
Col S S Raikar (retd)
3rd May 2013 From India, Mumbai
Acknowledging the learning and every contribution made by everyone here I wish to add my cent, to the collection.

Being in HR, we humans too, and we have our personality too, however we wish. When we handle responsibilities in HR, is to be all that we can be, we contribute to our own, as well as the happiness of others.

The main trait at the top in my list would be - Have Integrity and treat people with respect. Being honest and true to your word will bring you the admiration, respect and gratitude of others. Nothing improves a person's credibility more than integrity and respect - respect for others, as well as respect for yourself.

I recall my father who, as I was beginning my career gave an advise keeps ringing in my ears always. "If you have Integrity nothing else matters, and if you do not have Intergrity nothing else matters." This applies to every aspect of being human whatever the profession, HR is no exception, yet to me it's always the first, as everything else you do is shaped along side this one characteristic.

The other traits I would list out would be :

Be a better listener, always.

Be supportive of others.

Read more and expand your interests, constantly. The more you read and cultivate new interests, the more interesting you are to others. When you meet new people it gives you the opportunity to share what you know and to exchange your views with them.

Be a good conversationalist. This relates to how much you read and know. Once you have much to contribute, learn how to talk about it with others.

Have an Opinion. There is nothing more tiresome than trying to talk to someone who has no opinion on anything. A conversation has nowhere to go if you have nothing to expound on. If, however, you have an uncommon point of view or differing opinion, you are more interesting and stimulating to be with professionally or socially (unless you're a know-it-all, of course). A unique outlook expands everyone's perspective.

Never be shying of Meeting New People. Make the effort to meet new people especially those unlike you. It not only exposes you to different cultures and alternative ways of doing things, it broadens your horizons.

Be yourself. The next most tiresome thing after having no opinions is trying to be something you're not. Molding yourself in order to fit in, or be accepted, usually backfires. Since each of us is unique, expressing that uniqueness is what makes us interesting. Attempting to be a carbon copy of someone else not only falls flat, but reveals a lack of authenticity.

Have a positive outlook and attitude. Who wants to be around people who are negative, complain a lot, or have nothing good to say? In fact, most of us run when we see them coming. Instead, be the kind of upbeat person who lights up a room with your energy when you enter it. Do it by looking for the best in people and things. Smile warmly, spread good cheer, and enliven others with your presence.

Be fun and see the humorous side of life, at times.

Warm regards,

TSK. Raman

Mob.: 08374111185
4th May 2013 From India, Hyderabad
Big thanks to Mr. NK Sundaram's experience and wisdom, and any amountof praise anymore will still fall short, with such a valid point shared.

"Please also remember that you are supposed to stay neutral - never to take sides with Management or employees. You do not belong to either side... It is some times very difficult to stay neutral in certain situations and in certain organisations but that is where the real challenge for a HR guy lies !"

I've experienced this as people can tend to assume thmselves very big when they are in proximity to the management, without realizing the potent danger. The HR folks in particular are vulnerable to this. They are known to use improper language on job, being mis-informed or having to convey what the Big Boss wants to convey. See what Susan M Heathfield has to say on this, "The HR staff person is caught daily in a balancing act between the role of employee advocate and the role of company business partner and advocate. And, no, the employee doesn’t often see or understand that the HR person is playing two roles. They gauge the HR person by their affect on the employee’s need. As an example, the employee wants HR to make an exception for him; the employee doesn’t realize that an exception for him begins to set a precedent for how the company must treat other employees – employees who may be less deserving of an exception.

Please do not let HR be misundestood ... Read on

HR - Please Don't Let HR Be Misunderstood

The first step to learning is accepting we don't know everything. Humility is very essential especially being in HR. Ascertaining humility is so important, it is the first filter in the entire HR process.

It would be worthwhile to see some mistakes HR people make. This in itself will give us a big learning as to what are the extra qualities needed: The 10 most common legal mistakes made by human resources

Warm regards,

TSK. Raman

Mob.: 08374111185
4th May 2013 From India, Hyderabad
The term GOOD alyaws not work & comes under fire at the time of retrenchment/disciplinary action against employee and to satisfy Management. Everything depends on Company policy, the Management, the products, the market share, comeptitors, attitude of employee, otherwise HR person shall have to scarifice their life like Maruti Suzuki HR Manager at Manesar plant, or the HR manager of Hero Honda where good relation, vision , mission everything went wrong.
4th May 2013 From India, New Delhi
Exactly.

The issues, especially employee grievances and union issues are to be tactfully handled. It is not about getting scared by the outcomes, but to learn from the scenarios.

When there is heat between the union / employees and management, the HR is to intervene (as HR is the bridge between two)

However if as an HR I would try to solve by going to either party and try to explain them, is of not much use.

Always one needs to be unbaised in such case. Surely we need to meet the teams individually in the absence of the other in order to understand their viewpoint, but that meeting should be limited to collection of data and one should not start judging or coming to conclusion.

After hearing to both sides individually, try to bring both parties together and repeat what was shared by corelating the issues and accordingly explaining the party that ought to be explained.

It would be of no use if we take staff/union's side when they are wrong. Similarly, if we try to take Management's side even when we know that they are trying to exploit, it would be similar problematic.

Patience,

Ability to Listen

Control over one's reactions, words and actions

Ability to handle pressure

Better communication skills

Unbiased thoughts and nature

Are very much essential to the HR's skill set.
4th May 2013 From India, Mumbai
Dear member

Your question itself gives the answer. First of all, as per my experience, HR portfolio is a thankless job. Even if you are good or bad.

However, for a good HR Professional, you have to look two angles, one from the angle of employees and one from the angle of employer. From the employee's angle, you have to be very much supportive, empathy, communicative and get along with maximum employees irrespective of cadres, understand their problems, come with resolutions etc. From the employer's angle, you will have to negotiate with new candidates as far as salary packages are concerned, to recruit qualified and efficient employees in a cost effective manner, to ensure compliance to keep a good work environment that contributes to professionalism and high quality performance, to support the employer’s growth through various HR policies and programs, appropriate assessment, recognition and rewards to its employees, to provide career opportunity advancement to employees based on merit and job performance, to help improve efficient and growth oriented work culture amongst employees. These are mainly a profile of HR professional. If you have these capabilities, you can become a very competitive HR professional.

Hope everyone will agree.

Thanks

Vijayan K
4th May 2013
HR Attitude Should Be:
1. Be business partner
2. Be strategic partner
3. Ask business head for any kind of assistance to them
4. Be active & empathy listener
5. Know business well
6. Judgmental
7. Cost effective
8. Think for company & employee as well
9. Speak with weight
10. Be credible
11. Develop acceptance
12. Be helpful
Regards,
Md. Emdadul Karim
OD Manager, HR
BATA Shoe Company (Bangladesh) ltd.
cell: +88 01710513858
5th May 2013 From Bangladesh, Sylhet
Dear Mr. Md. Emdadul Karim,
While I am in agreement with all of wht you've said, I need to differ on your point no. 6. Judgmental,I think it should have been Non-Judgmental, perhaps it's been due to oversight that you may have scipted this as Judgemental.
Regards,
TSK. Raman
5th May 2013 From India, Hyderabad
HR Professional is the one who is committed to the work assigned to him and is open to all the employees, HR is the one who is supporting from back end and doing all the work which satisfies the employees and motivates them and having following Quality.
1. Knowledge
2. Behaviour
3. Attitude
4. Leadership
5. Motivational
6. Willing to accept all challenges
7. Hard work
8. Dedicated to both employees as well as Management
5th May 2013 From India, Mumbai
Dear Members,
You all have shown the incredible efforts on the concern post because we all are working for the the same fraternity,
You have mentioned the all the Bytes that comes for HR Attitude ..
I will just share a Pdf on the same, I hope you will like it The link is mentioned below :
<link no longer exists - removed>
Cheers to the Cite HR fraternity!!!
Regards,
Shubha
Fb Id
7th May 2013 From India, Patna
Raman sir,
Your views are awesome. I was looking for an answer for the same question raised by HRSW1. I was really impressed by your comments. Will surely try to adapt these qualities.
Thanks,
Divya...............
8th May 2013 From India, Chennai
Am humbled by your reverence and appreciation Ms. Divya. We are all in this together. We need to share thought and feelings as professional.

Here are a few thoughts to get you on your way:

Do not try to control circumstances.

One of the biggest "pain causers" I see is in the frustration people experience (and wallow in) because circumstances have gone awry. This is because their mind-set, whether they know it or not, is that they should be somehow able to control circumstances.

But let's get this straight: You can't!

So the first thing you can do to give yourself professional happiness is to stop trying to control, or taking responsibility for circumstances that are outside of your control! Focus all of your attention on developing yourself and doing what is right - controlling yourself while letting what will happen, happen - and you will find happiness opening up within you.

Decide what it is that you want out of life and then stick to it relentlessly.

First, know what you want. Get real clear with yourself. Think it over well, if you have to, but come to grips with what you want your professional life to look like.

Secondly, devote yourself to that passion and do not be sidetracked. It is interesting to me how many options we have - good options - that if we pursue them they will actually crush our professional happiness because they will take us away from what will really make us happy.

Live for a legacy. We cannot be self-absorbed and live only for ourselves. Yes, we only control ourselves, but we can live for the betterment of others. Live your life in such a way that others are touched; and you will find yourself feeling happiness in ways that you could never imagine. For example, I get some of the most touching emails from people I have never met (and probably never will) who tell me how I have helped them.

We just need to go on... "Lage Raho Munna Bhai"

Best wishes

TSK. Raman

08374111185
8th May 2013 From India, Hyderabad
Mr. Raman, I absolutely agree with your points... There are certain people who just choose this profession for the value / respect they gain from others and they really do not handle things properly... On the other Hand, there are people who dedicate everything for HR... and get Blames as the credits....
That too the Stats of HR's @ SME's are the most pitiest...
Thanks,
Vignesh M
14th May 2013 From India, Coimbatore
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