firstname.lastname@example.orgDear All, Please help me with the training calendar & programmes designed for HR of Hotel industry.
From India, Mumbai
PROFESSIONALS AND BUSINESSES PARTICIPATING IN DISCUSSION
Human Resources Management
First you need to conduct TNA (Training Need Analysis) in your Hotel or Organisation. In simple words you need to identify the training needs which is required for your employees in your hotel as per its standards.
Based on the result of TNA you need to identify in which of the specific skills/areas which (specific) employee lacks. Based on this information you need to schedule such employees for specific training. Keep short duration of training such as 1-2 hrs maximum. As a good practice each employee at a certain level must undergo specific hours of training in a month (say 6 or 8 hours).
Usually in hotel industry the following kinds of trainings are required.
-Grooming and Etiquettes such as talking on phone or talking in person with a guest.
-Front Desk Representative Training in dealing with Guests
-First Line Supervisor Training
-Food Service Technician Training
-Restaurant Server Training
-Guestroom Attendant Training
I have also attached a small literature on "THE IMPORTANCE OF STAFF TRAINING IN THE HOTEL INDUSTRY".
I am sure this will be useful for you and your Organisation.
From India, Delhi