Divi123
Am-hr Generalist
ACT
Training, Motivational Speaker, Writing,
Aussiejohn
Trainer
+1 Other

Thread Started by #divi123

Dear Seniors,
I have been newly joined has HR generalist and my management has assigned me a task of conducting a basic communication training session for my employees. Request your guidance.
Regards,
Divya V
9th April 2013 From India, Chennai
Hi

Since you have given a specific topic of Basic Communication skills your task is relatively simpler. Look up in this site by doing a search for PPT on Communication skills. You are also welcome to visit my website www.actspot.com and check the courses to get an overview of the sub topics under communication skills.

Now that you have a broad idea of the topics decide the topics that you think is relevant to the audience and that can be covered in the time frame allotted to you. Ensure that there is a good flow and transition between the topics so that there is a logical build up of and synergy. Now focus on the specifics to be covered under each sub module and pay attention to the examples and exercises that will reinforce the learning.

If using PPT ensure that the PPT supplements the inputs you share and is not cluttered with information. Work out ways and means to engage the participants since it is not a teaching but a training session. You will have to practice extensively to get a good grasp of your material as also to become aware of areas of improvement. Dont hesitate to do mock presentations to friends or family to get their feedback and suggestions.

Remember your confidence in yourself is the key to being a great trainer. You can be confident of your ability to deliver excellently only if you are confident about your preparation, your material and your grasp over your subject.

Best Wishes
9th April 2013 From India, Mumbai
Hi Divya

Best of Luck for your new project! Communication Skills”

You can choose the topics:

Introduction:

*Why Communications Skills Are So Important (Objectives)

* Principles of Communication

* Types & Methods of Communications

* Communication Process

* Out come of Effective Communications

* Factors that complicate Communication

*Body Language

* Handling Complaints over Phone

* Writing Skills

Barriers to communication

Language Barrier

Ø Regional language

Ø The use of jargon or technical language

Ø Being indirect – “beating around the bush”

Ø Giving insufficient information

Ø Giving too much information (unnecessary details)

Psychological Barrier

Ø Shyness; difficulties with expression

Ø Aggressiveness

Ø Stereotyping

Ø The prejudging of a situation; jumping to conclusion

Ø Feeling of threat, fear and inadequacy

Ø Lack of consideration for others feelings

Ø When communicating is viewed as a one-way street from top to down

Ø Difference in perception

Ø Lack of knowledge; lack of interest



Physical Barrier


Ø Physical disability or illness

Ø Practical issues such as poor timing

Ø Interruptions, distance from the person receiving the communication, a noisy environment, inadequate space, too hot or too cold

Overcoming Barrier

K I S S ---- Keep It Short & Simple

§ Avoid long complicated sentences

§ Use declarative

§ Use transitions

§ Digestible Chunks

§ Patience

Listening

Objective of Listening is…

–to receive information

–to understand effectively

–to enhance clarity

So, While Listening…

- Be attentive

– Avoid distractions

– Be active (show interest)

– Double check what you’ve heard

- Show interest

- Be understanding

- Ask if not understood

Never … Ever …

§ Interrupt

§ Pass judgment too quickly

§ Give advice when it ‘s not requested

§ Jump to conclusions

§ Let the speaker’s sentiments react too directly on your own

§ Loose your temper

§ Criticize or argue

§ Get sidetracked; fidget or show distraction

Email Etiquettes:

 Email Has Become Ineffective

 Poor Usage Examples

 Use Smart Subject Lines

 Think Before You Click

 Write for Action

 Reducing the Load

 Quality Communications

 Recommended Standards

 General Tips

 Call to Action

Telephone Etiquettes:

Oral Communication

Listening Quality

Sense of humor

Appropriate Language

Presentation:

When ?

Where ?

Why ?

Gesture

Action

Voice

Tone

Clearly & Concisely

Non Verbal Communication

Hope these guidlines will help you to make good presentation.

If you need any other help please mail me at

Thanks n Regards

Radha

8860838868
11th April 2013 From India, Delhi
Dear Radha, thanks for the guidelines that you shared. If you can, kindly do share some sample presentations which would be even more helpful. Warm regds, Divya.......
11th April 2013 From India, Chennai
Do your Training Needs Assessment first to determine what skills are needed, then develop your training course from that.
If you are not an experienced trainer, then you would be far better to engage a professional to do this job.
Training is not standing in a room reading out the words on a powerpoint you have obtained from someone else. The trainees can sit at their desk and do that in their spare time, and save the company's money.
14th April 2013 From Australia, Melbourne
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