Martina Bakshi
Hr Professional
Raj Kumar Hansdah
Shrm, Od, Hrd, Pms

Thread Started by #Martina Bakshi

Hi All
Our Company is planning to setup its own training centre for which we are in process of benchmarking. I have also prepared a questionaire for my benchmarking partners which did not impress my boss. Kindly help me out with few samples or templete as in how do I prepare it . What are the questiones I need to include.
I need to know the entire history of my benchmarking partner starting from sq feet area of centre to the programmes delivered thr.
Kindly help. Thanks in Advance.
10th January 2013 From India, Pune
Dear Martina

What you are trying to do; which one can ascertain from the way you are doing, or the information you are looking for from others; is basically making out a survey or surveying the facilities, processes etc of others.

This is not "bench-marking"; and no wonder your boss is not very happy with it. It would be ideal, if you could sit with him and find out what exactly he wants to be 'benchmarked' - it can be anything from process to delivery, or facilities to resources.

Benchmarking is basically a process wherein you identify who is doing best in what way. One then pits oneself against that best practice or norm and make attempts to improve oneself to bring up to that level or better. For this one has to identify the best practice, rather than studying all the practices and process of all entities indulging in that activity.

By that what I mean is,you don't need to know or study the entire history of all the training institutes around you. Rather, you should identify the best performing unit in training; and then try to adopt or align your practices with that so that you achieve similar or far better results.

Hope the above is useful. Feel free to go through other comments, which will be added to this shortly and discuss further.

Warm regards.
10th January 2013 From India, Delhi
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