deepaksdesire6
1

Customer Support Representative
Greetings!

I am doing MBA (Distance Learning) and i seek you guidance as to in which specialization i should go in MBA like finance, operations etc. (2 specialization can be done at a time!)

below is my current job profile:-

I have been into service industry for 5 years. Presently, I am working for an MNC company (Automobile industry) as a customer support representative at corporate office in Gurgaon. I need to continously remain in touch with almost all departments of the organization like Sales, Operations, Accounts & Finance, Purchase for different purposes in order to do my daily activities. In brief, below are the activities, i am supposed to do on a daily basis.

Working as Customer Service Representative in Corporate office.

Responsible for sending Quotations to customers as per the requirement.

Processing Customer’s Purchase Order in ERP and arrange the material accordingly

Responsible for co-ordination with Material Department in India & Overseas office for Material arrangement and related Issues

Responsible for Inventory planning and control

Ensure Timely Delivery of Material and customs clearance by coordinating with Transporter

Handling LC Documents for Overseas Clients.

Responsible for Inspection of Materials for BHEL, TRIVENI etc.

Taking care of Commercial issue like Different Taxes (CVD, CST etc.)

Handling big clients (OEM) like BHEL, TRIVENI, CUMMINS, ASHOK LEYLAND & SIEMEMS.

Responsible for Accounts Receivables and collection of C/D1-Forms

Responsible for continuous development within department by KAIZEN activities

Thanks in advance for your help!

Best Regards

Deepak

From India, Delhi
nashbramhall
1606

Learning & Teaching Fellow (Retired)
Dear Deepak, thank you for giving enough background information to help you. You can either go for Operations or Marketing to exploit your experience and get a new job or progress where you are. If you opt for Finance or Human Resources, you may have to start as a fresher in that field.
But the decision has to be based on what you enjoy doing, as marketing and Operations are two entirely different fields.

From United Kingdom
deepaksdesire6
1

Customer Support Representative
Dear Simhan,
Thanks for your suggestion. does my current job profile come under Operations ?
i am more interested in operations profile be it procurement, order management, Supply chain.
Regards
Deepak Jain

From India, Delhi
nashbramhall
1606

Learning & Teaching Fellow (Retired)
Dear Deepak,
Yes, not under marketing. I have taught both Operations Management and Supply Chain Management. Please see Supply Chain and Operations Management Major - Undergraduate Program - Carlson School of Management <link updated to site home> ( Search On Cite | Search On Google )

From United Kingdom
Dear Deepak,
First of all i would like to appreciate you for your decision to take further studies.
Personally i feel that every person have different personality and attitude. So i would suggest you to take the specilization that according to you suits you the best. With respect to your job you can go for Operations as your first subject and the second which according to you is best for yourself.
Regards,
Gurpreet Aidhen

From India, Anjar
SAIBHAKTA
104

Retired from Air India
Dear Deepak,
You can surely go for operations management if you intend to stay here and keep on doing the same work.But will it happen ? In my view Human Resources is the best field.Where ever you are 'managing men' is an essential function.This knowledge shall be useful to you for whole
life.The other specilization I feel is Marketing as I personally find it very interesting and challenging.Marketing is now a days not only confined to industry but is extended to social projects also.Moreover it has much wider application than Operations management.Last but the least you should choose only that branch in which you are TRULY interested because then only you can exploit your full potential.
s.k.limaye MBA(HR) ; PGDM(MKTNG)

From India, New Delhi
loginmiracle
361

Consultant & G.M.
Hi Deepak,
It is unfair ya, first of all tell us what is your basic degree. Seeing your profile it appears you are more into Marketing-Customer A/c portfolio. I'm not sure whether, subject to knowing your basic qualifications, you like this line or not. Specialized courses like Finance and Operations might require basic degree like B.Com or BE or in depth knowledge for the MBA stream to come out successful. If you are an Automobile Engr. then Marketing would be an added advantage, by this you can as well switch over to production line for better prospects. If BE then Mktg + Operations may sound better than Finance + Mktg.
kumar.s.

From India, Bangalore
nashbramhall
1606

Learning & Teaching Fellow (Retired)
If you have to take 2 options then Marketing and Operations Management may be complementary.
From United Kingdom
deepaksdesire6
1

Customer Support Representative
Hello all,
Thank you everyone for their valuable suggestion. I am grateful to all of you.
In brief, i have done bcom (correspondense) from delhi university & then i opted for mba 3 years distance learning program and now only 3 semesters are remaining that is why i am seeking for your guidance and help.
i have a total experience of 5 years till date. i have worked in logistic company as well for around 3 years.
now, based on inputs from all out there, i understand i should go for mba operations.
i want to understand after completing mba in operations what all areas i can apply for like supply chain, procurement, order management, purchase, commerical etc etc.
also, let me know what other specialization would best compliment operations in mba.
Best Regards
Deepak

From India, Delhi
loginmiracle
361

Consultant & G.M.
Since you did B.Com then Finance and Marketing will help your CV. Also you may do PG Dip.in Materials Mmt. I don't think you'll have better chance in Operations Mmt. since you don't have Engg. degree.
Wishes,
kumar.s.

From India, Bangalore

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