Amith R Murthy
Hr Executive
Kalyan R
Head - Corporate Industrial Relations
Pallavi_12
Senior Hr Executive

Hi Simran,
Even i am working in a BPO, according to me you will have Incentive, Extended hours of working, Cab facility are the most common types that can happen.
For this to be resolved you need to be a good mediator between employees and the management
Regards
Amith R.

From India, Bangalore
Hi, Can anyone please help me to understand wht issues relating to grievance are there in BPO n how can these b resolved. Thanx simran
From India, New Delhi
Hi Simran,
Even i am working in a BPO, according to me you will have Incentive, Extended hours of working, Cab facility are the most common types that can happen.
For this to be resolved you need to be a good mediator between employees and the management
Regards
Amith R.

From India, Bangalore
hi dear,
thanx for ur urgent reply.U said i need to be gud mediator between employees n mgmt. wht r the possible ways through which this can be done?
please I need urgent help on this. Can I share ur mobile no ..
simran

From India, New Delhi
Hi Simran,
I worked in BPO earlier.
Please find list of grievances
1.Lack of working conditions(As per BPO companies)
2.Attrition rate very high
3.Health related problems of employees due to different work hrs.
4.Stress due to work pressure(Targets)
5.Pyschological problems due to continues talk over phone(Outbound and Inbound calls handling)
6.Adjusting problem with new joinees and pain of separation of fellow colleague, since it is continues recruitment and people quit in short span in the company
7.communication gap between supervisor and employees due to employees in large numbers
8.Employees feel lost in the crowd etc.
Regards
Pallavi.

From India, Mumbai
hi, thanx dear.Could u also tell some measures for these problems so that it can be resolved. thanx simran
From India, New Delhi
Hi Simran,
Their is nothing called measure.
But you can get to know abt problems through ur obervations, interaction with employee and supervisor on regular intervals.
Probably you can start a grievance cell, wherein employees can come and discuss their issues or drop issues in the drop box(if the employee wants to hide his identity) etc.
Thanks
Pallavi.

From India, Mumbai
Dear Friend,
Kindly click on the following link, it will give you some required information,
https://www.citehr.com/search_new.ph...ling&submit=Go
Pls let me know was this information useful,,
If not let me try out more & give information,,,,
In CiteHR you will get A to Z information on HR…..
Regards
M. Peer Mohamed Sardhar
093831 93832

From India, Coimbatore
Hi

You can conduct internal satisfaction survey for various Employee Welfare Measures. Example: Feed back on Canteen/Cafeteria, Recreation facilities, Medical/First aid facilities. Cleanliness of rest rooms, Response of HR to grievance etc. You can conduct these surveys using the following tools:

a) Colour ball presentation: Keep a jar with colour balls (three colours - red represents poor, Blue represents average and green represents good) in the respective area like canteen, recreation center etc and request the employees to pick & place the colour ball of their choice in the empty jar. After getting the feedback, we can prepare a pie chart and analyze the employees' response.

b) Questionnaire: We can use HR project trainees for this purpose. We can get the feedback of the employees on the various HR processes using this tool.

This will help us to identify the areas for improvement and we can arrive at our action plan to improve the satisfaction level of employees.

Thanks & Regards

Kalyan R

e - mail:

Mobile: 9840942232

From India, Madras
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