Process Industry Consultant / Soft Skill
Raj Kumar Hansdah
Shrm, Od, Hrd, Pms
Adding to those comments, another reason for the bulk of 'micsommunication' is that the vast majority of those entrusted with issuing such messages are incompetent at identifying the core message that needs to be communicated.
Instead, they waffle about peripheral and irrelevant 'stuff' in a language that would send even a Supreme Court lawyer or a Booker Prize winner off the edge.
So, while they end up with a full A4 sheet in size 10 font, most will almost entirely miss the core message that was meant to have been communicated. And, in those rare instances where the core message is included, it is almost always buried between piles of irrelevant gibberish and isn't glaringly obvious and noticeable!
And, in situations where there incompetence is pointed out to them, instead of learning from it, they usually become defensive and shift the onus of 'understanding the message' on to the reader.
Its not without reason that gurus and the wise ones (since time immorial) have repeatedly and continually emphasised that 'Effective Communication' is the key to successful leadership, conflict resolution, management and so on and so forth...
So, the lesson is that if we want to communicate our message effectively, then we MUST ensure that we do EXACTLY that. Otherwise, people will draw their own conclusions - especially where there is a historical pattern of unclear communication.
In my experience, a 'misunderstood' message is ALWAYS a 'mis-constructed' message that either doesn't explain the core message or leaves sufficient space for ambiguity and dual interpretation.
Thank you very much for sharing ...
6th September 2012 From India, Gurgaon
If the Manager had written that the Agenda would be "Safety Celebration"
such a situation would not have been created.
Your Communication (posting) on this 'communication howler' itself is not complete !
As pointed out by Mr M.R.S. Sastry, please post the text beyond worke
V.Raghunathan..................................... .....Navi Mumbai
8th September 2012 From India
You would be surprised to know that some of the industry-practices in Indian-family-run-small- "companies" are Stranger than Fiction !!!!!
The "decimation room" as nicely put by you, do exist in certain companies/industries. Sad, but a reality, nonetheless !
8th September 2012 From India, Delhi
The basic purpose of communication is to convey in clear terms the requirement of the one making communication. The Personnel Manager miserably failed to appreciate it. In case he had conveyed to supervisors concerned to meet in connection with the Safety Dat celebration such situation would not have arisen. Not only this the oficer concerned seems to be ignorant of the psyche of people working in the organisation.
In such a situation God Save the King.
10th September 2012 From India, Delhi
An INTERSTING but TRUE Case
The GM-HR , a product of the top primer management institute , sick of this family management style, went to the MD's room with the resignation letter
The MD,after reading the letter, locks the room and starts beating him and threatens him more physical harm if he runs away
What do you say about it
14th September 2012 From India, Hyderabad