Ukmitra
Business Development, Employee Relations,
Tajsateesh
Recruitment/talent Acquisition, Career Counselling
+1 Other

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I have an employee that whilst he was onsite installing equipment, the equipment failed, not because of his workmanship. Then the employee started to discredit the equipment, the suppliers, and our company.
He and I talked on the phone about this issue to try to resolve it - he inturn told the customer about our private conversation.
Do I have grounds for dismissal?

From Malaysia, Johor Bahru
the employee is not worth working for your company. If the information he shared is vital for you to loose the business ofcourse. No second thinking. You cannot have such disloyal employee to ruin your company.
I am sure you have signed the "Confidentiality Agreement" from all staff which would have defined this "termination".
Best way, call the staff, let him know what grave mistake he has done. He should be all time loyal to you and not customer. he is being paid by you and not customer. make him aware this and let him resign on his own. Don't waste you time on such staff who has no respect for companies they work.
if this is first time, you may warn him and take in writing and also have him get the client whom he discredited you do the same work with correct equipment. This will save your company face. serve this customer as this was ur first customer with additional support. it works. I have done it.
Best wishes,
Ukmitra

From Saudi Arabia, Riyadh
Hello Annyoke,
Ukmitra has given a valid point--if it's the first time this employee did such a mistake, give a warning AND make him correct the mistake HIMSELF.
Your action should depend on his OVERALL track record in-service, NOT one misadventure.
However, if he has the habit of such behaviour, then don't hesitate to fire him.
Rgds,
TS

From India, Hyderabad
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