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5 Ways to Improve Employee Attitudes

By Debra J. Schmidt

A CEO of a large company once asked me to give him tips on how he could improve the attitudes of his employees. He said that he was concerned because it seemed like negative attitudes were permeating throughout many of the company’s departments. I told him that if he is noticing those attitudes, so are his customers.

Here are the five steps I suggested he implement to begin improving employee attitudes:

As you hire new employees, focus primarily on their attitudes, not just their skills. Most skills can be taught, attitudes cannot. Pay very careful attention to the demeanor, attitude and enthusiasm of job candidates. If there is even the slightest doubt in your mind about their sincerity--don't hire them.

Seriously consider terminating employees who continue to be extremely negative even after they have been given several opportunities to improve their behavior. Attitudes are contagious. No matter how productive an employee is, consistently negative behavior such as criticizing co-workers or the company can take down the morale of an entire work team.

The CEO, president or owner needs to reserve two hours per week to visit employees throughout the company and personally meet them and acknowledge their individual efforts. Do not schedule the visits for the same time each week, or they will become predictable and lose their impact. Take time to chat for a few minutes with each of your employees, and be sure to listen to their suggestions. Sincerity is a must!

Hold employees, particularly senior managers, accountable for their attitudes and behavior toward their co-workers. Require all managers to attend customer service training programs along with their employees.

Thank your employees every chance you get. Hand-written notes, personal comments or phone calls to employees are effective methods for improving internal attitudes. They are also more powerful tools for building loyalty than carefully planned employee recognition programs.

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HI AWADESH,

Attitudes can be changed by changing thoughts. Thoughts give rise to feelings and feelings, in turn, produces action. This is what psychologists say. That is why our Vedas said this 5000 years ago. "Let NOBLE thoughts come from every side to us". To change you attitude, you will have to constantly watch your thoughts. But the mind is a monkey, which is to be tamed. Mind has been described as a flow of thoughts.

How can you change your thoughts? Adi Shankara says in his "Bhaja Govindam"do "Satsangha" that is association of good people. Association of good people will lead to detachment (Nirmohatvam), which will in turn lead to "Jeevanmukti" which is liberation from all the troubles of this world! Psychologists say the same thing as "Develop Positive Thoughts" "Be Positive Always", etc. It appears that these Psychologists have discovered now what our Sages knew 5000 years ago!! This shows that they were far, far advanced in their thinking.

In India all these have been brought in rituals. That is why people do "Nitya Pooja" to keep the mind calm, prevent bad from entering our mind and get positive thoughts. When thoughts are pure , positive and healthy, feelings, which are born from thoughts, will also be pure,positive and healthy. This feelings will lead to positive action through which mankind and history benefits. Remember the Proverb in English? "A man is known by the company he keeps", "Tell your company, I will tell your character!" So to entertain positive and healthy thoughts, you have to be with good people,which is association of people or company.

Just follow Indian way sincerely and faithfully, over a period of time you will notice you have changed your attitude positively. What else you need? No need to study foreign authors,books etc. The prescription I have given to you though appears simple, as it is, in fact it has brought a lot of change to a few of my trainees, who believed me and practised it for months together. They have come tome and confessed that their mind is pure now and they are getting a higher level of peace of mind.Why not you?

M.J. SUBRAMANYAM, BANGALORE
HI AWADESH,

Greetings.

First of all we should thank MJS for his excellent reply to your query. His explanations will surely clear your doubt.

I wish to add few words about attitude. I'm not sure if attitude is everything, but I am sure that it affects everything. Your home life, your job, and all that lives in between is either made better or worse by our attitude.

We should make a winning attitude in order to lead a meaningful life. The following principles are recommended:

1. Realize You Have Control

The great thing about your attitude, is that, it's yours. You cannot control what others say or do, but you can control how it affects you.

No one can put you in a bad mood, unless you give them permission. If someone cuts you off, or criticizes your work, you have to make a choice. Give them permission to change your attitude, or to keep the control for yourself. I suggest you keep the control. You're probably better at it than others to begin with.

2. Be Thankful

Each day you must put things in perspective. You are alive, something that billions of those before us cannot say. You have food and shelter, and Internet access. Something that millions alive today do not enjoy. You have a choice. Something that you should cherish every waking moment.

Once you are thankful for the things you have, not having something won't matter as much. You may not be exactly where you want to be, but remember there is always someone who has less, and is happy with it.

3. Don't Sweat the Small Stuff

Remember what's important, and let the little things roll on by. Once you focus on the larger picture, you will find less frustration and fewer headaches in your daily interaction with others.

The things that matter most could be your health and happiness, or your family's health and happiness. Ask yourself, when a problem arises, if you can let it go without any negative effects?

For example, if someone cuts you off, could you ignore it and go on with your life without any negative effects? Of course you could, and should. All the anger in the world can't change the unchangeable; all it can do it swipe minutes from your day and peace from your life.



Source(Part):http://www.motivation123.com/attitude-articles-01.html
You are right AVS Sir, Most of the company repeatedly do the same mistake at the time of hiring a new employee company concentrate only on skills and forget to consider important aspect Attitude, as you said you can't teach or change some one attitude.
Very useful information.
Kind Regards
Ajay Diwedi
Hello to ALL,
thanks for the comments they are wonderful, i am glad i opened this otherwise i would have lost a nice lesson, thanks again and let us all keep our HR company alive so we could become good if not better than the best social interrelationship people both in our personal and professional lives.
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