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Can some one help me in preparing the guidelines of different departments. Administration, Technical, Maintenance and Client Relations.
I would like to frame set of guidelines for new staff so that they easily understand what are the things to be taken care from day one with minimum induction.
Mr.Hitesh We are into service industry. And as I stated I am trying to frame set of general guidelines for all the staff to make them easily understand their role and responsibility.
Hi Sridevi,
I believe you need to create to Key Responsibility Area (KRA) for each employee & department and Standard operating procedure (SOP) for each task
We can provide consultancy in this regard. Please visit our website :::::::::: Malay Gauri :::::::::: and MGcrpo
Thanks & Regards
Manjay Kumar Sharma | Senior Consultant | E-mail : | Skype ID : manjay.sharma73 |Mobile: +91- 98105 07200
Malay Gauri Consultants Pvt. Ltd
|Outsourcing and Consultancy URL: <www.malaygauri.com>| Human Resource URL: <MGcrpo >| Job portal URL: <www.nayeeraah.com> |

Ms. Sridevi,

The front-desk job is a critical role in a company. Generally, front-desk employees are the first person customers or clients speak to or interact with. Front-desk job descriptions can vary depending on the industry. Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but also ensure the details of their stay are accurate.

Responsibilities for a front-desk job often include answering a multiline phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary.Front-desk jobs can carry the title of receptionist, information clerk, registrar or guest relations. If working in retail, such as for a spa, a front-desk person could be responsible for appointment setting and follow-up, message taking and marketing.

On the basis of above information u can draw some guidelines for front desk associate. Hope above information would help you.

Ms. Karimi,
As of now i don't have any relevant format regarding the same to share. I would suggest you to go on below link & download some templates regarding preparing guidelines for various functions. Here, please find the same as below:
http://www.traqprogram.ca/trm/admin/A.002F3-Rev1.pdf

Ms. Karimi, It’s been a lovely talking with you. Will catch you some other time. Om Sai Ram.. ...
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