Head, Learning & Development
Training & Development
Call Center
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Hi, Can somebody help me with Training material on Voice & Accent Training and Pronunciation for the Call Centre Team? Regards, LG
hi lakshmi
i have attached a software file (macromedia flash).
i am sure it will be useful for your pronounciation training.
pls post your feedback, if you find this useful or not...
will try and get some more for you...
best wishes and good luck to you.....

Attached Files
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File Type: zip (941.4 KB, 3249 views)

Hi, You can always logon to google search engine and get gud stuff on VnA (US, UK, AUS or even global accent) Regards, Suchi Sachdeva
Hello <link updated to site home>
I normally take help from this site. Hope it helps you too.
And to add on to this ......according to your Process requirement, you can create a database of the words normally used on calls and make them practise.

Hi Lakshmi,
Find the link below for lot of materials on V&A like consonant and vowel sounds, drills, mouth manglers, exercises, grammar, listening, etc, etc lot and lot....
Check with the below wherein i've pasted lot of materials for training purpose.

The research, conducted by YouGov, reveals that over half (52%) of British consumers find a ‘Queen’s English’ accent appealing when speaking with someone in a call centre.
ref: Consumers reject regional accents

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