Mukesh_azad
Labour Matters
Cite Contribution
Community Manager
Senthamizh
Network Engineer
+2 Others

hi friends,

I am nazia nisha I have done completed my mba from pune ....with HR specialization ....I am a fresher ..write now I am in delhi .now looking for a good job where i can learn and enhance my knowledge ...i have attended too many interviews but ...not getting job in hr field...because i dont have work experience...and dont have refrences ...and please i am humbly requseting i m facing problem...could anyone please send me ...some guideline for interview and i dont have any better notes of hr...please send me the ...HR definition...in simple words and roles of hr ....recruitement and selection process....what is perception...what is zohri window how to use it...what is KRA KPA KSA KPI...why use it?..what is end to end recruitment...?.i have done completed mba since 2009 ...but i had some medical problems thats why i went my hometown when campus selection was going on...please please please send me some notes of hr ...i dont have notes write now please send me notes but send me on your language your knowledge dont send any bookish definition because interviewr dont want bookish definition give me some ...practicle knowledge ...i m really very frustrate and loose hope...if anybody help me i will be very thankfull and i will pray for his /her happiness and...wishesh....please help me...

regards

nazia nisha
23rd February 2012 From India, Mumbai
Answer

TIEPNK,

HERE IS SOME USEFUL MATERIAL.

REGARDS

LEO LINGHAM

===================================

1.WHAT ARE KRA ---KPA --- KPI.

Key Result Areas [KRA]

“Key Result Areas” or KRAs refer to general areas of outcomes or outputs for which the department's role is responsible. A typical role targets three to five KRA.

Value of KRAs.

Identifying KRAs helps individuals: · Clarify their roles · Align their roles to the organisation’s business or strategic plan · Focus on results rather than activities · Communicate their role’s purposes to others · Set goals and objectives · Prioritize their activities, and therefore improve their time/work management · Make value-added decisions

Description of KRAs

Key result areas (KRAs) capture about 80% of the department's work role. The remainder of the role is usually devoted to areas of shared responsibility (e.g., helping team members, participating in activities for the good of the organisation).

-----------------------------------------------------------------------

KEY PERFORMANCE AREAS.[KPA]

When the key results area is large,

it is broken into manageable areas for managing/ evaluation.

these sub-sections of KRAs are called KPA

example

KRA = RECRUITMENT/ SELECTION

KPA 1= RECRUITMENT

KPA 2 = SELECTION

--------------------------------------------------------------

KEY PERFORMANCE INDICATORS [ KPi]

To manage each KRA/ KPAs, a set of KPI are set .

KRA and hence KPI is attributed to the department /INDIVIDUAL which

can have effect on the business results and is

self measured where applicable.

================================================== ================

LET US NOW WORK ON HUMAN RESOURCE DEPARTMENT.

CORE KRAs of HR DEPARTMENT

-RECRUITMENT/ SELECTION

-WORKFORCE PLANNING/

-DIVERSITY MANAGEMENT

-PERFORMANCE MANAGEMENT

-REWARD MANAGEMENT

-WORKPLACE MANAGEMENT

-INDUSTRIAL RELATIONS

-SAFETY AND HEALTH WORKPLACE

-BUILDING CAPABILITIES AND ORGANIZATION LEARNING

-EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING

--------------------------------------------------------------------------

KRAs [ KEY RESULT AREAS are managed by

-KPAs [ KEY PERFORMANCE AREAS]

-KPIs [KEY PERFORMANCE INDICATORS]

KEY PERFORMANCE AREAS

These are the areas within the HR DEPARTMENT, where an

individual or group, is logically responsible / accountable

for the results.

To manage each KRA/ KPAs, a set of KPI are set .

KRA and hence KPI is attributed to the department which

can have effect on the business results and is

self measured where applicable.

THE IMPORTANCE AND WEIGHTAGE OF THESE ELEMENTS

KRAs/KPAs/ KPIs ARE GUIDED BY THE

*VISION STATEMENT

*MISSION STATEMENT

*CORPORATE OBJECTIVES

*CORPORATE STRATEGY

*CORPORATE BUSINESS UNITS/ DEPARTMENTAL PLANS/STRATEGY.

FOR THE BUDGET PERIOD, WHICH IS USUALLY 12 MONTHS.

================================================== ====

The evaluation of HR DEPARTMENT can have four levels of

perspective.

1. Strategic Perspective — the results of strategic initiatives managed by the HR group. The strategic perspective focuses on the measurement of the effectiveness of major strategy-linked people goals. For instance, the business strategy called for major organizational change programs as the business faced major restructuring and multiple mergers and acquisitions. In this context, the organization’s change management capability will be a key factor in the success or failure of its execution. Therefore, measuring the ability of the business to manage change effectively is the core measure of the effectiveness of HR and will be a key strategic contribution to the future success of the business.

EXAMPLES

-change management capability of the organization

-organization compensation and benefit package with respect market rate.

-organization culture survey

-HR BUDGET / ACTUAL

-HR COSTS BENCHMARK EXTERNALLY

-HR annual resource plan.

-skills/ competency level

etc

2.Operational Perspective — the operational tasks at which HR must excel. This piece of the Balanced Scorecard provides answers to queries about the effectiveness and efficiency in running HR processes that are vital to the organization. Examples include measuring HR processes in terms of cost, quality and cycle time such as time to fill vacancies.

EXAMPLES

-time taken to fill vacancies

-cost per recruitment promotions

-absenteeism by job category

-accident costs

-accident safety ratings

-training cost per employee

-training hours per employee

-average employee tenure in the company

-lost time due to injuries

-no. of recruiting advertising programs

-no. of employees put through training.

-turnover rate

-attrition rate

etc

3.Financial Perspective — this perspective tries to answer questions relating to the financial measures that demonstrate how people and the HR function add value to the organization. This might include arriving at the value of the human assets and total people expenses for the company. HR

EXAMPLES

-compensation and benefits per employee

-sales per employee

-profit per employee

-cost of injuries

-HR expenses per employee

-turnove cost

-employee '' workers compensation costs''

etc

4.Customer Perspective — this focuses on the effectiveness of HR from the internal customer viewpoint. Are the customers of HR satisfied with their service; are service level agreements met; do the customers think they can get better service elsewhere? Conducting an HR customer survey might typically arrive at this.

EXAMPLES

-employee perception of the HRM

-employee perception of the company , as an employer

-customer/market perception of the company, as an employer.

etc

================================================== ======

HERE IS AN EXAMPLE, WHICH YOU CAN USE TO DEVELOP

FOR YOUR ORGANIZATION.

SUPPOSE THE CORPORATE OBJECTIVE for the organization is

-improve the company competitive positioning and productivity

by 10%.

HR DEPARTMENT OBJECTIVE FOR THE PERIOD IS

-IMPROVE THE PRODUCTIVITY 10%.

THIS MEANS

KRAs, KPAs and KPI [shown in brackets ] for HR.

KRA 1 -RECRUITMENT/ SELECTION

KPA 1- RECRUITMENT

[KPI= average time taken for recruitment per employee = 2 months]

KPA 2 -SELECTION

[ KPI = average cost per new employee = $ 10,000]

====================================

KRA 2- PERFORMANCE MANAGEMENT

KPA 1 - PERFORMANCE APPRAISALS

[KPI = all staff to be appraised at least once annually]

KPA 2 -SUCCESSION PLANNING

[ KPI = 8 POTENTAL staff to be identified and talent managed]

=================================================

KRA 3 - REWARD MANAGEMENT

KPA 1- MARKET ORIENTED SALARY STRUCTURING

[ KPI = total compensation to sales 12%]

KPA 2 -BENEFITS PLANNING

[ KPI = 6% of total salary bill]

============================================

KRA 4 - BUILDING CAPABILITIES AND ORGANIZATION LEARNING

KPA 1 - TRAINING

[ KPI = average training hours per employee annually= 24 hours]

KPA 2 - MANAGEMENT DEVELOPMENT

[ KPI =average MD cost per employee annually= 16000 DOLLARS]

===============================================

KRA 5 - WORKPLACE MANAGEMENT AND RELATIONS

KPA 1 -JOB EVALUATIONS

[ KPI = 600 lower staff , below grade 4 to be evaluated]

KPA 2 - EMPLOYEE COMMUNICATIONS

[ KPI = 4 newsletter on intranet,one per quarter ]

===========================================

KRA 6 - WORKFORCE PLANNING/ DIVERSITY

KPA 1 - ANSENTEEISM

[ KPI = absent rate at 5%]

KPA 2- TURNOVER

[ KPI = turnover rate at 7%]

KPA 3- DIVERSITY

[ KPI = 3 FEMALES TO BE INDUCTED INTO MANAGEMENT CADRE]

===========================================

KRA 7 - SAFETY AND HEALTH WORKPLACE

KPA 1 - SAFETY

[ KPI = accident safety ratings, benchmark with industry]

KPA 2 - HEALTH

[KPI = actual health expenditure vs budget ]

============================================

KRA 8 - EFFECTIVE HR MANAGEMENT SYSTEMS , SUPPORT AND MONITORING

KPA 1- HRIS

[ KPI = finalize the software . $ 0.5 million capital budget]
23rd February 2012 From India, Gurgaon
thank u mukesh ...may GOD fullfill ur all dreams come true i m praying...thanks i will study...do u have any other notes of hr...like hr roles what is hr...recruitment and selection process...training ...job design job description perception performance appraisal notes...not in bookish language ....send me on ur own language please
23rd February 2012 From India, Mumbai
The core roles of human resource management are grouped below into three categories. The titles of the clusters are tentative, and are open for comment.

PLANNING AND ORGANISING FOR WORK, PEOPLE AND HRM

Strategic perspective

Organisation design

Change management

Corporate Wellness management

PEOPLE ACQUISITION AND DEVELOPMENT

Staffing the organization

Training & development

Career Management

Performance Management

Industrial relations

ADMINISTRATION OF POLICIES , PROGRAMMES & PRACTICES

Compensation management

Information management

Administrative management

Financial management

ROLES

The roles listed above are now described in terms of broad functions, activities and outcomes to illustrate more or less what the descriptions will look like once the Standard Generating Groups begin to work with each role in detail.

PLANNING AND ORGANISING FOR WORK, PEOPLE AND HRM

STRATEGIC PERSPECTIVE

§ Develop Human Resource plans and strategies aligned to the organisation’s strategic direction. and business strategy. Provide tools and tactics to enhance execution of these strategies

§ Integrate HRM with current and pending legislation and socio-political changes.

§ Integrate Human Resource Management with general organisational management.

§ Manage the interface between HRM processes and systems.

§ Formulate and communicate HRM policies.

§ Act as the conscience of employer with respect to people issues.

§ Scan the environment (both international and national) and identify emerging trends that will affect the organisation and the management of people therein.

§ Assess the long-term impact of short-term decisions on people.

§ Manage people related issues accompanying mergers, alliances and acquisitions.

§ Express (embody) the philosophy and values regarding people management in the organisation.

ORGANISATIONAL DESIGN

§ Analyse work processes and recommend improvements where necessary.

§ Recommend options for organisational design & structure.

CHANGE MANAGEMENT

§ Advise management on implications of change for employees.

§ Co-ordinate & facilitate the change process.

§ Facilitate changed relationships.

§ Provide support structures for employees during change.

§ Deliberate and proactive management of the changing environment and its implications for work and the organisation.

CORPORATE WELLNESS MANAGEMENT

§ Develop and communicate policies and procedures with regard to the management of wellbeing

§ Manage occupational health and safety

§ Manage wellbeing (Employee Assistance programs & Health Promotion programs)

PEOPLE ACQUISITION AND DEVELOPMENT

STAFFING THE ORGANISATION

As an example, each of the functions of this role is further unpacked in terms of activities.

Human Resource Planning (linked to strategic perspective)

· Determine long-term human resource needs.

· Assess current resources.

· Identify areas of need.

Determining requirements of jobs

· Appoint a representative committee with the task of conducting the job analysis. · Decide on the use of job analysis information.

· Decide on the sources of job analysis information.

· Decide on the method for job analysis.

· Review the information.

· Based on the outcomes of the job analysis, write job descriptions and job specifications

Recruitment of staff for the organisation

· Develop & implement recruiting strategy bearing in mind relevant legislation.

· Decide whether recruitment will take place externally or internally.

· Select methods of the recruitment (for example job posting, personnel agencies & advertising)

· Engage in recruitment.

Selection of human resources

· Develop and implement selection strategy in line with relevant legislation.

· Select appropriate tools for selection.

· Validate selection tools in line with legislation.

· Provide selection short list for line management to make a decision.

Placement of staff

· Place staff in ways that will have the potential to benefit both organisation and employee

Induction and orientation

· Act as a facilitator for induction and orientation of new employees

Management of a-typical employment situations.

Management of termination

· Advise management regarding the strategic implications of terminating employment relationships.

· Conduct exit interviews.

· Develop a plan to replace competence lost.

· Analysis of staff turnover and advise management on pending problems and corrective action (where necessary).

TRAINING & DEVELOPMENT

§ Develop a training & development strategy according to the requirements of legislation and with the improvement of productivity and delivery as outcome.

§ Conduct a training needs-assessment including the assessment of prior learning and write training & development objectives based on the outcome thereof.

§ Conduct training & development.

§ Evaluate training & development with regard to the return on investment.

§ Promote training & development in the organisation.

CAREER MANAGEMENT

§ Design and implement a career management program aimed at integrating individual aspirations and organisational needs & realities.

§ Manage career-related issues in the organisation for example women, affirmative action and management of diversity with attention to legislation in this regard.

§ Manage career-related issues surrounding organisational restructuring, downsizing & outplacement including provision of support.

PERFORMANCE MANAGEMENT

§ Design and implement a performance management system linked to relevant HRM systems and aimed at contributing directly to the business strategy.

§ Assess performance.

§ Use outcome of performance assessment as the basis for decision-making in areas mentioned in point 1.

§ Management of individual as well as collective labour (organisational) performance.

INDUSTRIAL RELATIONS

§ Develop and communicate industrial relations policies and procedures in line with legislation.

§ Involvement in grievance and disciplinary hearings

§ Lead negotiations (where necessary).

§ Implement termination procedures

§ Assessment and management of organisational climate and employee relations

§ Liaison with trade unions

§ Implementation of outcomes of collective bargaining and negotiation

ADMINISTRATION OF POLICIES , PROGRAMMES & PRACTICES

COMPENSATION MANAGEMENT

§ Develop compensation strategies and policies in line with legislation and the organisation’s business strategy.

§ Attach meaningful monetary values to posts in the organisation ensuring that the organisation’s compensation is in line with market forces (this may be by means of traditional job evaluation or other methods such as skill or competency based pay).

§ Develop appropriate compensation systems for the organisation.

§ Manage overall labour costs.

INFORMATION MANAGEMENT

§ Provide current information regarding employees to be used in the decision-making process and measurement of HRM’s contribution to the organisation.

§ Advise management regarding trends emerging from the data.

§ Conduct HRM research with the aim of solving problems in the organisation.

ADMINISTRATIVE MANAGEMENT

§ Provide integrated HRM administration that is speedy & cost effective to receiver & administrator.

§ Integrated employee data management

FINANCIAL MANAGEMENT

§ Manage the budget for HRM functions (Training and development, IR compensation, Employment Equity).

§ Negotiate maximal funds for HR.

§ Add value to the organisation by demonstrating a sound understanding of the complexity of business.

§ Measure the financial impact of human resource systems.
23rd February 2012 From India, Gurgaon
Dear Nisha,
Please find every information related to HR and an HR interview CiteHR New Member <link updated to site home> ( Search On Cite | Search On Google ) and How to be a good HR <link updated to site home> ( Search On Cite | Search On Google )
23rd February 2012 From India, Mumbai
Dear all
I had complicated mba in 2010 in HR.recurrently I am working in Pvt Ltd. Company as a HR executive now I want to change my field Plz any one suggest me ,or any courses or degree after mba I can do Plz suggest me .
24th February 2012 From India, Indore
Dear nazia nisha, Herewith I have attached you interview questions,which would be useful for u....
24th February 2012 From India, New Delhi

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Dear (Cite Contribution) & Senthamizh selvan.R
thank you for your support...May "GOD" bless u both of u...May your wishesh come true as soon as possible...May "GOD" give u all the happiness in ur life....thank u so much ...I will do practice practice and pratice I know...when we fail...we hurts...but I know....without falliure we can not get success... ..please pray for me....oneday I will get a good job in HR field...
best regards
nazia nisha
24th February 2012 From India, Mumbai
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