Dinesh Divekar
Business Mentor, Consultant And Trainer

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Why most of the most organized people fail to organize incoming calls on their mobile phone is a mystery that I've not been able to understand so far.

Someone calls you up when you are attending an important meeting and you, without a second thought, disconnect the call instantly. Unfortunately, it happens with me almost everyday; most of the time, when I call up my clients.

Your action is justified, because you can't take the call for obvious reasons. But, then, is call reject the only solution or there could be a more civilized way of letting the other person know that you are busy.

Yes, there is!

Most of the Smartphones invariably have an in-built call filtering program. It offers you several options in terms of either keeping your phone on mute mode, or you can form multiple groups in accordance with your call receiving preferences.

I have been using this call filtering apps on my blackberry handset for a long time and, till date, never disconnected an incoming call.

You know why?

Because, psychologically, disconnection means rejection, and humans do find it difficult to digest rejection of any kind even if it's for a valid reason. By rejecting the call, you, in way, are hurting the caller and a negative feeling - against you - gets registered in his/her subconscious mind.

To you, it may appear a simple issue, but, when becomes a habit, it has the potential to turn into a critical factor -- spoiling your relationship with a few.

So use call filtering application without fail and get rid of a peculiar habit of rejecting incoming calls on your mobile phone.

Author: Abhijit Kar, Managing Partner, Win & Victory Retained Search. Read more articles on my blog: 'The Warrior.' Google my name to search it out.

From India, Delhi
Dear Abhijit,

My views are little different.

My clients, current or prospective also reject the call. But then what is there to get dejected about? When I conduct the training, I also do the same thing! Attending the meetings and conferences or some important work is order of the day. It is not possible to take every call right at that moment, neither do I expect so from other party.

However, what is against business etiquettes is not to call back or send SMS expressing your inability to take the call.

There is provision for auto response through SMS also. However, it could be costly solution depending on the tariffs of the mobile service provider.

The No 1 trouble in India is our incoming calls are not chargeable. Earlier incoming calls on the mobile were chargeable but not after 2003. TRAI has removed charges on incoming calls in this year and we the garrulous Indians have become further garrulous. Imagine TRAI gives option or authority to Telecom companies to levy charges on incoming calls. Then will you have the same opinion or even grudge for rejecting the call?

I had not been to USA but then those who had been there told me that since incoming calls are chargeable, no American prefer taking call if it is from unknown caller. For unknown callers, the call goes to the voice mail.

I recommend you keeping a log and finding out how many calls were for worthwhile reasons. If you are senior person then tell your subordinates to maintain similar log. Take a feedback from them and find out how many calls had a real purpose and how many were for frivolous reasons. I am confident that latter will get primacy over former.


Dinesh V Diveka

Beware of false knowledge; it is more dangerous than ignorance.

From India, Bangalore
Dinesh, personally I never get dejected but keep highlighting some of the issues that, in my opinion, can be tackled in a matured way.
In my article, I have already explained the solution and it doesn't take much time also. Whenever someone doesn't wish to take calls, s/he only has to activate call filtering program on his mobile. Calls will keep coming but phone wouldn't ring. Later, looking at the missed call, one may decide whom to call back.
When, a better way of handling an issue is available, that too free of cost, isn't it wiser to implement it. After all, we, in corporate world, talk so much about following the best practices. It's my personal opinion and I may be wrong; just sharing my thoughts.

From India, Delhi
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