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night shift front desk staff playing poker card with hotel guest at hotel lobby
From Malaysia, Klang
Dear member
This is derilection of duty and an act unbecoming of a front line staff of a hotel. You can bring this to their notice and issue a warning letter as Mr.Puneet suggested.
B.Saikumar
HR & labour Law Consultant
Chipinbiz Consultancy Pvt.ltd
Mumbai
Mob:09930532927

From India, Mumbai
Every organization have Disciplinary matrix which is communicated to employees and refered at time of need.....If your organization don't have then pls make...otherwise you are inviting trouble for yourself...In this case give warning to employee ....
you should have some activities for learning and fun for employee at free time..such as e-learning portal etc... so that it add to productivity and employee also don't feel board and indulge in inappropriate activities.

From India, Hyderabad
What is wrong in playing? may be the world is not properly assigned. if its not affecting productivity - whats the problem.

Think of what will be any consequences should this get into the press. Whilst the person was playing poker, you do state that it was front desk staff playing poker in the lobby, with a guest.

Firstly, be completely sure they were in a situation that could be called a dereliction of duty - if their duty is to welcome guests and just "be there", they could easily claim they were.

Secondly, as a hotel, you should be welcoming to your guests (or should I say Paying Customers). This person is your face of the hotel at night, welcoming back drunks and getting stick from customers who have a problem. The person they were playing cards with probably thinks your hotel is great, and the staff are fantastic, and may have told all their friends about it. Free publicity that your hotel could not dream of buying!

If you take draconian action, this person could claim wrongful dismissal, or constructive dismissal. The press would pick this up, and see this as a story about a big bully hotel victimising an employee that was trying to be nice to a guest. Watch your bookings drop if this was to happen.

As someone said, provide e-learning, and other activities that can be done, so that the person is not sitting around with little to do; and perhaps have a quiet word about that some guests may see that as being inappropriate, and that a polite "sorry" should be given to the guest wanting a game. Bring in HR and you have am upset, disgruntled employee, especially if they think they were doing no harm.

From United Kingdom
Dear Sir,
Please check and see what your company says about breach of Discipline. If you don't not have one then please make one clearly spelling out major and minor misdemeanors. I suggest before giving a warning letter send a show cause notice to the employee and let him respond so as to hear his side of the story. Only after that a decision can be taken because this is a service industry and in a service industry 'Customer is ALWAYS right'. lets also find out what role the guest/customer played in getting the Front Desk Employee to play the game.... I would prefer a verbal warning before a written warning.
Regards
SF

From India, Mumbai
Its true it will make a very wrong impression but whenever they are free then they should be involved in some other activity too which also enhance their knowledge and contribute to their work and hotel.
From India, Mumbai
Dear All Can anyone explain what is the difference between Show cause notice and Charge Sheet ? Ravichandran M
From India, Madras
Dear ravichandran
A show cause notice contains details of specific allegations and calls up on the employee to explain his case in respect of such allegations. It does not say whether these allegations constitute any misconduct under the rules of the comapny In other words, it does not charge the employee with any misconduct. Thus it is more a fact finding exercise and need not culminate into disciplinary action, if the explanation is satisfactory and the matter can be closed. A chargesheet on the other hand cahrges the employee with the misconduct and marks the beginning of disciplinary action.
B.Saikumar
HR& Labour Law advisor
Chipinbiz Consultancy Pvt.Ltd
Mumbai
022-28324234

From India, Mumbai
Dear Ravi, 1.show-cause to be issued after complition of Domestic Enquiry and before Termination of his services. 2. Charge-sheet is issued after committed misconduct.
From India, Mumbai
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