No Tags Found!

Hi All,

I got the following JD of Service Delivery Manager from another thread.

Creating and periodically re-negotiating Service Level Agreements with the assistance of Sales and the maintenance line manager;

Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD);

Mitigating and solving escalations with urgency and determination;

Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports;

Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization;

Building and maintaining customer relationships;

Ensuring that quality services are delivered with regard to the agreed SLA.

Currently, I am doing vendor selection, vendor management, govt. license procurement, business partnerships in addition to the tasks mentioned in above list. What designation is more suitable in that case? Will my profile be considered as technical or business one?


From India, Pune
Thanks Manjay but this seems to be very generic. I am actually looking for a job switch so what kind of profiles/designation I should look for?
Any help in this regard will be greatly appreciated.

From India, Pune
It’s little unusual. I will tell you my profile - 4 years as an employee in IT services 3 years as an entrepreneur in IT products 1 year with above profile in a supply chain consultancy
From India, Pune

For IT services and supply chain consultancy: Project Manager For IT products A (Entrepreneur): As per your wish or desire regards Manjay
From India, Mumbai
Does Program manager as a designation suits better to my profile ?
I do variety of tasks for which time-frame can't be decided.
It'll be great if you can throw light on program vs project manager.

From India, Pune
Community Support and Knowledge-base on business, career and organisational prospects and issues - Register and Log In to CiteHR and post your query, download formats and be part of a fostered community of professionals.

Contact Us Privacy Policy Disclaimer Terms Of Service

All rights reserved @ 2024 CiteHR

All Copyright And Trademarks in Posts Held By Respective Owners.