Caselet 1
COMPANY BACKGROUND
The Bronson Insurance Group was originally founded in 1900 in Auxvasse, Missouri, by James Bronson.
The Bronson Group owns a variety of companies that underwrite personal and commercial insurance
policies. Annual sales of the Bronson Group are $100 million. In recent years, the company has suffered
operating losses. In 1990, the company was heavily invested in computer hardware and software. One of
the problems the Bronson Group faced (as well as many insurance companies) was a conflict between
established manual procedures and the relatively recent (within the past 20 years) introduction of
computer equipment. This conflict was illustrated by the fact that much information was captured on
computer but paper files were still kept for practical and legal reasons.
FILE CLERKS
The file department employed 20 file clerks who pulled files from stacks, refilled used files, and delivered
files to various departments including commercial lines, personal

From India
dear sir,
pleae replay my question and helpfun of my assisenment
1. what do u recommend? should the company implement one of the new technologies?why or why not?
2. an operation analyst suggested that company emploees shared a " dump on the clerks" mentality. explain.

From India, Tirunelveli
2.“Dump on the clerk’s mentality” refers to the idea that the company loads the most amount of work on the lowest rank of employees. It refers to the idea that the employees with the least amount of power in an organization face the greatest amount of work; institutional barriers to alleviation of their condition; and the greatest amount of disrespect. The notion of "dumping on the clerks" helps to bring to light the silenced condition of many in the specific organization. When company employees feel this, it can profoundly impact morale and the climate of the workplace. Those in the position of power should heed such an assessment for many reasons. Staff burnout and turnover in an atmosphere that "dumps on the clerks" is high and those who do remain foster a great deal of negativity towards their authority figures as well as towards the company [and co-workers].
From United Arab Emirates, Abu Dhabi

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