Hi,
I am Saravana Kumar from bangalore, & from Monday 06/06/11 I am joining as Team Leader for a Bangalore Based BPO Company. so i need all seniors suggestion and help.. mainly. in what way i be a good TL?
plz reply me..
Thanks
Regards
Saravana Kumar
From India, Bangalore
I am Saravana Kumar from bangalore, & from Monday 06/06/11 I am joining as Team Leader for a Bangalore Based BPO Company. so i need all seniors suggestion and help.. mainly. in what way i be a good TL?
plz reply me..
Thanks
Regards
Saravana Kumar
From India, Bangalore
Dear Friend Good Question !! First ask yourself ..then the world If you can find answer within you , you are game for it
From India, Mumbai
34From India, Mumbai
Dear Saravana,
Please consider the following options :
From India, Mumbai
Please consider the following options :
- Learn about the process.
- Identify the outages and the causes to it.
- Identify the potentials in your team members and their career paths.
- Learn to interact with the client, shadow your bosses initially to learn the tricks of the trade.
- Build your own guidebook to the escalations and how they have been managed.
- Identify the bottlenecks in the process flow
From India, Mumbai
Hi Saravana Kumar, How are you mate working in BPO its best options but essential you need to decide your own path mate. Narsing
From India, Pune
From India, Pune
Hello Saravana Kumar,
To add to what (Cite Contribution) mentioned, also focus on how YOU can jell with the team & how THE TEAM can jell with you.
After all, you are the Team Leader & any Lead position--whether it's in BPO or IT or Non-IT or cricket or even the Army--is as Good [or as Bad] as the 'Team'.
Rgds,
TS
From India, Hyderabad
To add to what (Cite Contribution) mentioned, also focus on how YOU can jell with the team & how THE TEAM can jell with you.
After all, you are the Team Leader & any Lead position--whether it's in BPO or IT or Non-IT or cricket or even the Army--is as Good [or as Bad] as the 'Team'.
Rgds,
TS
From India, Hyderabad
hi Saravana Kumar
first of all hearty congratulations for your new role
always remember, a TL is the person who is a bridge between the higher management and the associates/agents.
you will b the first person to feel the cold and heat of your associates/agents for all managenent decisions. ie you would be the interpreter of all management decisions to your team mates. tey r gonna take the management decisions as per the interpretation given by u. Hence always show the positive picture, take feedbacks, show growth prospects and coach your team mates well.
have a good raport with your team mates (especially for the BPO sector). give them respect ang get the same stuff back.
wishing u all the best
From India, Ghaziabad
first of all hearty congratulations for your new role
always remember, a TL is the person who is a bridge between the higher management and the associates/agents.
you will b the first person to feel the cold and heat of your associates/agents for all managenent decisions. ie you would be the interpreter of all management decisions to your team mates. tey r gonna take the management decisions as per the interpretation given by u. Hence always show the positive picture, take feedbacks, show growth prospects and coach your team mates well.
have a good raport with your team mates (especially for the BPO sector). give them respect ang get the same stuff back.
wishing u all the best
From India, Ghaziabad
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