Telephone Etiquette [Thread 339729]

Cite.Co is a repository of information created by your industry peers and experienced seniors sharing their experience and insights.
Join Us and help by adding your inputs. Contributions From Other Members Follow Below...

Alltorc
21st May 2011 From South Africa, Cape Town

Hi there
I am giving a presentation on telephone etiquette and would like to show some videoc clips with regards to poor service on the telephone.
I would like to show one from a client being frustrated and one or two with regards to the call centre agents being poor or having a bad attitude.
Any idea where i can get clips like this??

Community Prime Sponsors

FactoHR.com - Payroll Software with GPS Enabled Attendance, Travel, Performance Management, HRMS.

Talentedge.com "Interactive Anywhere Learning". Executive courses from top reputed institutes like IIM, XLRI, MICA.

blessedheights
22nd May 2011 From India, New Delhi

Most vendors as well as individual trainers use the TELEPHONE DOCTOR videoes.
Where on the internet you may legally procure these nowadays is for you to find out.
Ms Nancy Friedman is herself known as " the telephone doctor " So is her c0-- that specializes in exactly this area of soft skills.
Warm wishes ! Godspeed ///

This discussion thread is closed. If you want to continue this discussion or have a follow up question, please post it on the network.
Add the url of this thread if you want to cite this discussion.