As per your communication what I understood is that between two companies there is a service providing process from one to another.
If the service providing company is not complying with the agreed norms then is there is any possibility of penalization. All these matters are dealt as per the service agreements signed off between two companies.
If that penalty clause is there in the agreement then you can goahead by sending notices and initiate legal process.
Regards - kamesh
11th May 2011 From India, Hyderabad