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Hi All,
I am working in an international collections BPO. I have been asked to set KRA's for the agents, team leaders, team managers and assistant managers. Please help me as to what aspects I can or I should incorporate in this?

Dear Akshay,
This subject comes up for discussion time and again. You could have checked this forum. Please refer the following posts. I have given my comments in these posts:
KRA sheet
KRA sheet
(both the above links are different)
KRA Consultants
PMS for workers (check the attachment, I have put my comments)
You can design KRAs on your own and upload it here. Some senior member (including me provided I get time to do that) will correct the KRAs.
Dinesh V Divekar


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